Organization- Hyatt Place Al Ula
Summary
We are looking for an experienced Front Office Manager to lead the opening of Hyatt Place AlUla.
Hyatt Place AlUla represents a significant milestone in Hyatt's expansion across the region and will feature 214 guestrooms, two food and beverage outlets, meeting space, swimming pool and a fitness center appealing to both leisure and business travelers.
Your Role
As the
Front Office Manager, you'll play a key role in the pre-opening and successful launch of Hyatt Place AlUla, delivering exceptional guest experiences and a welcoming environment for both guests and colleagues.
This role is ideal for a leader who leads with care, inspires teams, and consistently achieves outstanding customer service scores and upselling results, while maintaining operational efficiency.
Key Responsibilities
- Lead pre-opening front office setup, systems, and brand standards
- Deliver consistently high guest satisfaction and service quality scores
- Drive upselling initiatives to maximize room revenue and ancillary income
- Manage productivity, staffing, and cost controls effectively
- Coach, develop, and motivate front office teams to perform at their best
- Partner closely with Rooms, Housekeeping, and Revenue teams for seamless operations
Qualifications
Qualifications & Experience
- University degree or diploma in Hospitality or a related field
- Minimum 2 years experience in a Front Office leadership role (pre-opening experience optional)
- Proven track record of achieving excellent customer service scores
- Strong commercial acumen with experience in cost and productivity management
- Excellent problem-solving, administrative, and interpersonal skills
- Demonstrated success in upselling and revenue-driving initiatives
- Strong communication skills and the ability to lead in a dynamic environment
Other - Candidates must currently reside in Saudi Arabia and be legally eligible to work in the Kingdom.
Care Connects us at Hyatt - we open doors, we welcome you and we care.
And we offer a great range of benefits, including:
- Long term career growth opportunities
- A motivated and connected team
- 12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts
- And a company that truly cares
Discover what's next. We look forward to hearing and learning from you. 
