Are you a dynamic hospitality leader with a passion for guest experience and operational excellence We are looking for a
Front Office Manager who will lead front office operations, inspire teams, and ensure seamless guest journeys from arrival to departure.
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
- Managing daily Front Office operations including Reception, Bell Desk, Concierge, and Guest Services.
- Leading, coaching, and developing the Front Office team to deliver exceptional guest service.
- Ensuring smooth check-in and check-out processes while maintaining brand and service standards.
- Handling VIP arrivals, special guests, complaints, and service recovery professionally.
- Monitoring guest feedback, satisfaction scores, and implementing continuous improvements.
- Preparing duty rosters, managing attendance, and supporting manpower planning.
- Coordinating closely with Housekeeping, Engineering, F&B, Security, and Revenue teams.
- Ensuring compliance with hotel SOPs, brand standards, and safety regulations.
- Preparing operational reports, forecasts, and performance reviews for management.
- Acting as a senior leader on shift when required, supporting overall hotel operations.
What we need from you:
- Proven experience as a Front Office Manager or Assistant Front Office Manager, preferably in a 4- or 5-star hotel.
- Strong leadership, decision-making, and people-management skills.
- Excellent guest engagement and problem-solving abilities.
- Strong knowledge of Front Office systems (Opera PMS or similar).
- Fluent in English; Arabic language will be an advantage.
- High standards of grooming, professionalism, and communication.
- Ability to work in a fast-paced, guest-focused environment.
- Flexibility to work shifts, weekends, and public holidays.
- Hospitality or hotel management qualifications will be an advantage.
At IHG, we believe the Front Office sets the tone for the entire guest experience. Join our leadership team and play a key role in delivering
True Hospitality by creating welcoming, seamless, and memorable stays for every guest.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.
