Front Office Manager

Job Description – Front Office Manager

Position Title: Front Office Manage

rLocation: The Dubai EDITION, Dubai, UA

EPosition Summar

yThe Dubai EDITION is seeking an exceptional Front Office Manager to lead our Front Office team and deliver world-class guest experiences that define the EDITION lifestyle brand

.Reporting to the Director of Rooms, the Front Office Manager will oversee all Front Office operations, including Front Desk, Guest Relations, Concierge, Bell Services, Valet Coordination and Lobby Operations. This leadership role is responsible for creating memorable guest journeys, driving operational excellence, inspiring high-performing teams and ensuring the highest standards of luxury hospitality

.The ideal candidate is a passionate hospitality professional with outstanding leadership skills, a guest-first mindset and proven experience managing Front Office operations within internationally recognised luxury hotels

.Key Responsibilitie

sGuest Experience & Brand Excellenc

• eDeliver exceptional, personalised and memorable guest experiences at every touchpoint
• .Ensure seamless arrivals, departures and in-house guest services
• .Personally engage with VIP guests, Marriott Bonvoy Elite Members, repeat guests and long-stay residents
• .Resolve guest concerns promptly, professionally and proactively to ensure complete guest satisfaction
• .Maintain a visible leadership presence within the lobby and Front Office areas
• .Monitor guest feedback, online reviews and satisfaction scores, implementing continuous service improvements
• .Foster a culture of genuine hospitality that reflects the EDITION Brand Standards

.Front Office Operation

• sOversee the daily operations of Front Desk, Guest Relations, Concierge, Bell Services, Valet Coordination and Lobby Operations
• .Ensure efficient room allocation, inventory control and room readiness in collaboration with Housekeeping and Engineering
• .Manage VIP arrivals, room upgrades, early arrivals, late departures and special requests
• .Ensure smooth and efficient check-in/check-out experiences while maintaining personalised guest engagement
• .Maintain accurate cashiering procedures, cash controls and daily financial reconciliations
• .Ensure compliance with Marriott Brand Standards, local regulations and hotel operating procedures

.Leadership & People Developmen

• tLead, motivate and inspire a high-performing Front Office team
• .Recruit, train, coach and mentor associates to achieve operational excellence
• .Conduct daily briefings, departmental meetings and performance evaluations
• .Develop future leaders through succession planning and continuous learning initiatives
• .Promote employee engagement, teamwork and a culture of accountability
• .Ensure compliance with company policies, grooming standards and service expectations
• .Prepare efficient staffing schedules that support both service excellence and productivity

.Revenue & Commercial Performanc

• eSupport revenue growth through strategic room inventory management and effective upselling initiatives
• .Drive room upgrade revenue and maximise ancillary revenue opportunities
• .Monitor departmental budgets, payroll costs and labour productivity
• .Analyse operational performance reports and implement continuous improvement initiatives
• .Partner closely with Revenue Management, Reservations and Sales teams to optimise occupancy and guest satisfaction

.Quality Assurance & Complianc

• eEnsure all Front Office operations consistently meet Marriott Luxury Brand Standards and EDITION service philosophy
• .Maintain and update departmental SOPs and operational guidelines
• .Conduct regular quality audits and identify improvement opportunities
• .Ensure compliance with health, safety, security and emergency procedures
• .Protect guest privacy and maintain strict confidentiality of hotel information

.Cross-Department Collaboratio

• nBuild strong working relationships with Housekeeping, Engineering, Food & Beverage, Security, Finance, Sales, Reservations and Revenue teams
• .Participate in daily operations meetings and commercial strategy discussions
• .Ensure seamless communication between departments to enhance the overall guest journey

.Performance Reportin

gMonitor and analyse key performance indicators including

• :Guest Satisfaction (GSS
• )Marriott Guest Voice Score
• sCheck-in & Check-out Efficienc
• yRoom Readines
• sUpselling Revenu
• eService Recovery Performanc
• eLabor Productivit
• yEmployee Engagemen
• tFront Office Financial Performanc

ePrepare daily, weekly and monthly operational reports and present recommendations that enhance guest satisfaction, operational efficiency and financial results

.
Candidate Profi

leThe successful candidate will demonstrat

• e:Exceptional leadership and team management skill
• s.Outstanding communication and interpersonal abilitie
• s.Strong decision-making and problem-solving capabilitie
• s.A passion for delivering luxury guest experience
• s.Excellent organisational and multitasking skill
• s.High emotional intelligence and professionalis
• m.Commercial awareness with a strong focus on revenue generatio
• n.Ability to perform effectively in a fast-paced luxury hospitality environmen

t.
Qualificati

• onsBachelor's Degree in Hospitality Management, Hotel Administration, Business Management or a related fie
• ld.Professional hospitality certifications are an advanta

ge.Experience Requireme

• ntsMinimum 7–10 years of progressive Front Office experience within luxury hote
• ls.At least 3–5 years as a Front Office Manager or Assistant Front Office Manager in an internationally recognised luxury hot
• el.Experience with lifestyle luxury hotel brands is highly preferr
• ed.Previous UAE/GCC hospitality experience is highly desirab
• le.Marriott luxury brand experience is strongly preferr