About the Role
We are seeking a professional, detail-oriented Front Office / Reservation Agent to join our team in Egypt. In this role, you will manage guest reception, handle reservation systems, verify access eligibility, and deliver an outstanding high-end guest experience. The ideal candidate combines exceptional communication skills with a polished, customer-centric approach.
Key Responsibilities
- Guest Reception & Access Control: Welcome guests professionally, provide smooth check-in experiences, and verify memberships, vouchers, invitations, and access entitlements.
- Reservation Management: Process, update, confirm, and reconcile bookings received via phone, email, online systems, and walk-ins.
- Guest Profiles & Special Requests: Maintain accurate guest records, preferences, VIP arrangements, cancellations, waitlists, and no-shows according to protocol.
- Interdepartmental Coordination: Liaise seamlessly with F&B, operations, housekeeping, security, and transport teams to fulfill guest requirements.
- Service Excellence & Inquiries: Respond to guest questions regarding lounge policies, facilities, and services; resolve reservation discrepancies and service feedback professionally.
- Reporting & Administration: Prepare daily arrival, occupancy, no-show, and service reports while handling guest data with strict confidentiality.
- Operations Support: Process payments and accurate documentation as required, maintaining high personal presentation and front-desk standards.
Requirements & Qualifications
- Experience: 1–3 years of experience in front office, reservations, guest relations, reception, hospitality, or airline lounges.
- Systems Knowledge: Hands-on experience with reservation systems, hotel PMS, or CRM platforms is highly preferred.
- Languages: Fluency in spoken and written Arabic and English.
- Technical Skills: Proficient in Microsoft Office Suite and professional email correspondence.
- Soft Skills: Strong attention to detail, calm under pressure, confident communication, and exceptional interpersonal skills.
- Availability: Flexibility to work rotational shifts, weekends, and public holidays.
