Front office staff

Job description:

Key Responsibilities:

• Welcome and assist patients in a courteous and professional manner.
• Answer telephone calls and respond to patient enquiries.
• Schedule and manage appointments efficiently.
• Register patients and maintain accurate medical records.
• Verify insurance eligibility and process approvals.
• Coordinate with insurance companies and follow UAE health insurance protocols.
• Handle billing, payments, and daily cash reconciliation.
• Maintain confidentiality of patient information.
• Support the smooth day-to-day operation of the dental centre
• Requirements
• Minimum 2 years of UAE experience as a Front Office Receptionist in a medical or dental clinic.
• Good knowledge of UAE health insurance protocols, including insurance eligibility verification and pre-authorisation procedures.
• Excellent communication and interpersonal skills.
• Professional telephone etiquette.
• Strong computer skills and proficiency with Microsoft Office.
• Experience with dental or medical practice management software is an advantage.
• Ability to multitask and work efficiently in a fast-paced environment.
• Fluency in English is essential;
• Immediate joiners if suitable will be considered