Job Description
Exceptional Hospitality Starts with You
As a Front Desk Supervisor, you will oversee front office operations and ensure seamless communication between guests, the hotel, and various departments. You will lead the team in creating exceptional first impressions and delivering the highest standards of guest service and hospitality.
Responsibilities
Here's what you'll do during a typical day:
- Lead Front Desk operations: Supervise Front Desk activities during your shift, ensuring consistently high standards of service.
- Keep the team informed: Ensure Team Members are up to date on hotel products, services, pricing, promotions, VIP guests, and special events.
- Develop and support the team: Monitor appearance, performance, and service standards while promoting training, teamwork, and professional growth.
- Delight our guests: Manage guest requests, inquiries, and complaints promptly and professionally to create memorable experiences.
- Maximize revenue opportunities: Support hotel revenue through effective up-selling and promotional initiatives.
- Maintain professional standards: Ensure the Front Desk is always welcoming, professional, and focused on delivering the light and warmth of hospitality.
Qualifications
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
A passion for spreading the light and warmth of
Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through
Leadership. A belief that
Teamwork drives the best outcomes. A sense of
Ownership and accountability. And a focus on the
Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
The Following Capabilities And Qualifications Would Be Advantageous
- Minimum 2 years experience as a Front Office Supervisor in a hotel environment
- Proven leadership and team management skills
- Strong commitment to delivering exceptional guest experiences
- Good knowledge of Front Office operations and hotel procedures
- Relevant hospitality or management qualification is an advantage
About The Team
How We'll Help You Thrive
Benefits
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).
- Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
