Front Stage Agent (Receptionist)

Hey there!

Are you one of those creative minds A character, a storyteller

Do you want to be part of a globally recognized brand that has been entertaining for over 100 years

Join the audition and start scripting your own story at Paramount Hotels!

Job Purpose:

To be the main point of contact for the guests upon arrival until their departure and to handle all enquiries throughout their stay in a friendly and effective manner.

Job Description-

-Comprehensive knowledge of the Hotel, including all departments, services and outlets-Provide a warm welcome to all guests on arrival-Register guests in line with the established guest registration policy

-Take payment from guests on departure and close their bills accurately

-Be efficient in assisting guests throughout their stay with any requirements

-Sell rooms to walk-in guests at the maximum rate possible

-Ensure that the Front Stage/Guest Services Desk is manned at all times, as well as operationally prepared and stocked with all required items

-Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody

-Update all information given by guests on the Registration Card on check-in into Opera, making sure that all required information has been provided

-File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket checks

-Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached to the Registration Cards neatly

-Attend the daily shift briefings and monthly communication meetings

-Identify and anticipate guest's needs and assist in any possible way

-Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times

-Assist with escorting guests to their rooms on arrival, explaining all the features and facilities

-Carry out cashiering duties like foreign currency exchange, paid-outs, etc.

-Close the individual cashier audit at the end of each shift, ensuring that all details balance

-Maintain a cash float and take full responsibility for it, ensuring that it is balanced at all times

-Minimize rebates and ensure that they all have sufficient justification, back-up and signatures

-Perform any related duties and special projects as requested by Management

Qualifications & Experience

• Minimum of 1 year experience in a Receptionist/Guest Service position at Front Stage, preferably in an international five star hotel
• Additional language is a plus
• Knowledge of Microsoft Office applications
• Knowledge of OPERA PMS