Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, deep liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.
Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 17+ financial regulators across 5 continents, and recipient of over 70 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering clients to achieve their financial goals.
Role Overview
We are seeking a results-driven FX Account Manager - Turkish Speaker to acquire, manage, and grow relationships with Turkish-speaking clients and partners. The ideal candidate will have prior experience within a Forex/CFD broker, strong commercial instincts, and the ability to convert leads, retain clients, and deliver a high-quality client experience in line with company standards and regulatory requirements.
This role is suited to someone who understands financial markets, is comfortable working in a target-driven environment, and can confidently support clients with account onboarding, platform guidance, and ongoing relationship management.
Key Responsibilities
- Identify, engage, and convert new Turkish-speaking clients for the Group's products and services.
- Manage and grow a portfolio of existing clients, ensuring strong relationship development, retention, and increased lifetime value.
- Build trust with clients through regular follow-up, timely support, and a high standard of professional communication.
- Introduce clients to the company's product offering, trading platforms, account types, and service features.
- Support clients through the onboarding journey, including account opening, KYC documentation, platform setup, funding guidance, and first-time activation.
- Follow up proactively on dormant, inactive, or underperforming accounts to improve activation and retention.
- Promote relevant campaigns, product updates, and cross-sell opportunities where suitable.
- Provide clients with general market colour, product information, and platform education in accordance with internal policies and regulatory requirements.
- Maintain accurate and up-to-date records of all client activity, pipeline progress, and communication in the CRM system.
- Work closely with internal stakeholders including Compliance, Operations, Dealing, Customer Support, Marketing, and Business Development to ensure seamless service delivery.
- Handle client concerns, escalations, and service issues professionally and in a timely manner.
- Achieve individual sales, retention, deposit, and revenue KPIs as defined by management.
- Contribute to the growth of the Turkish-speaking market by identifying opportunities, client trends, and partnership channels, including IBs and affiliates where relevant.
Qualifications and Requirements
- Bachelor's degree in Finance, Business, Economics, Marketing, or a related field is preferred.
- Fluency in Turkish and English is mandatory, both written and spoken.
- Minimum 2 years of experience in Account Management, Sales, Retention, or Conversion within a Forex/CFD broker or closely related financial services environment.
- Solid understanding of Forex, CFDs, trading platforms, and financial market dynamics.
- Hands-on experience with MT4, MT5, or similar trading platforms, as well as CRM systems.
- Proven track record of meeting or exceeding acquisition, retention, and revenue targets.
- Strong client handling, objection-handling, negotiation, and closing skills.
- Experience supporting account opening, client onboarding, and coordination with KYC/compliance processes is highly desirable.
- Existing network or book of Turkish-speaking clients, IBs, money managers, or trading communities is a strong advantage.
- Ability to communicate complex financial products clearly and responsibly.
- Highly organized, self-motivated, and comfortable working in a fast-paced, target-driven environment.
- Strong commercial awareness and the ability to identify upsell, cross-sell, and client reactivation opportunities.
- Knowledge of the CIS/Turkish-speaking trader landscape is a strong plus.
Preferred Profile
- Previous experience in a regulated Forex/CFD brokerage.
- Exposure to retail traders, high-value clients, IBs, or affiliate channels.
- Understanding of client lifecycle metrics such as lead conversion, first-time deposit, activation, retention, and reactivation.
- Ability to operate with professionalism, discretion, and strong attention to compliance-sensitive communication.
Why Join Us
- Work with one of the world's leading financial derivatives institutions.
- Competitive salary plus performance-based incentives.
- Access to a dynamic, international, and fast-growing environment.
- Strong opportunities for career progression within a global financial group.
- Be part of a business committed to innovation, excellence, and long-term growth.
Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.
