Gaming Team Leader

We're hiring Team Leaders with a passion for gaming.

At Intelcia, we're looking for motivated and experienced Team Leaders to join our growing team. Gaming experience is preferred but not mandatory if you have a strong leadership background and a customer-oriented mindset, we'd love to hear from you.

About Intelcia

Intelcia is a global outsourcing company with over 20 years of experience supporting clients worldwide. With more than 35,000 employees across 85 operational centers, we combine talent, technology, and innovation to deliver exceptional service.

About the Role

The Team Leader will be responsible for leading a team of customer service representatives, driving performance, coaching, and supporting their professional development.

Key Responsibilities

• Facilitate and assist the team through individual coaching sessions and team meetings
• Monitor daily performance and implement improvement plans when needed
• Ensure compliance with internal policies and procedures
• Oversee team attendance and administrative matters
• Enhance the customer experience and ensure satisfaction
• Handle complex calls when required
• Prepare reports on team performance and key metrics
• Provide extra support for underperforming team members

Qualifications

• Minimum 1 year of experience as a Team Leader (gaming experience)
• Excellent English communication skills, written and spoken
• Proficiency in MS Office tools
• Strong leadership, analytical, and problem-solving abilities
• Customer-oriented mindset and ability to manage stress and conflicts