Who we are
- onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.
-Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.
-Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.
JOB PURPOSE
- Garnishment Senior Officer is responsible to execute all Service requests / Cases assigned to account opening team within the agrees TAT.
- Responsible to sort , scan and upload all Garnishment requests received during the day.
- Review and execute Garnishment requests on CRM system and take the appropriate action.
- Responsible for the efficient management, organization, and maintenance of the bank's records and documents.
- This role involves ensuring that all records are accurately archived, easily retrievable, and securely stored in compliance with regulatory requirements and internal policies.
- Will work closely with various departments to facilitate document retrieval and contribute to the development and implementation of effective archiving policies and procedures
MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCE
Qualifications and Education
- Bachelor's degree.
- General knowledge of the bank's rules and policies.
- Able to work with all team members
- Good understanding of the end 2 ends Process & workflow.
- Solid understanding of the systems
- Usage of Agile PM tools such as JIRA, GreenHopper, Mingle, Usage of document repositories such as Sharepoint
- Ability to learn products, services and procedures quickly and accurately
- A minimum of 1 year of experience working in banking sector.
JOB DUTIES AND RESPONSIBILITIES
- To ensure compliance with applicable laws and regulations. Understand the bank policies on AML/CFT, information protection, risk & security control and regulatory compliance and report problem and exceptions to Account opening manager immediately
- Resolve and execute all Service requests and ensure that all valid documents are in place.
- Prepare Garnishment letters sent to governmental authorities.
- Must know all types of Garnishment requests and ensure that documents are uploaded correctly.
- Manage the lifecycle of bank records from creation, classification, storage, and retrieval to disposal.
- Develop and maintain efficient archiving systems (both physical and electronic) to ensure documents are stored in an organized manner.
