Transguard Workforce Solutions is the UAE's leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.
We are currently recruiting for an General Insurance Claims Specialist - Group Insurance - Property, Engineering, Medical and Employee benefits for our client to be based out of their Dubai office.
Job Purpose
To support the effective administration and management of insurance claims by ensuring timely claim registration, coordination with insurers and internal stakeholders, efficient documentation management, and proactive follow-up through to claim settlement and closure.
Job Requirements
- Register insurance claims promptly upon notification from internal departments or business units.
- Review initial claim information to ensure completeness and accuracy prior to submission.
- Intimate insurance companies and brokers in accordance with policy notification requirements.
- Liaise with internal departments (operations, finance, HSE, legal, etc.) to collect all required claim documentation.
- Maintain organized and auditable claim files (physical and electronic).
- Ensure completeness and accuracy of documents submitted to insurers and loss adjusters.
- Coordinate with insurers for appointment of loss adjusters and ensure timely survey arrangements.
- Follow up with loss adjusters on site visits, assessment progress, and documentation requirements.
- Act as a central point of contact between internal stakeholders, insurers, brokers, and loss adjusters.
- Track all ongoing claims and follow up proactively with insurers and loss adjusters for timely progress.
- Monitor outstanding claims and escalate delays where necessary.
- Follow up internally for pending documentation impacting claim progress.
- Follow up on claim settlement approvals and required documents (e.g., discharge receipts, payment confirmations).
- Coordinate with finance for receipt and transfer of claim funds.
- Ensure proper closure of claims with all supporting documentation completed.
Minimum Requirements (Knowledge, Skills and Experience)
Key Skills & Competencies
- Strong understanding of general insurance principles and claims processes
- Basic knowledge of policy wordings and coverage interpretation
- Excellent coordination and stakeholder management skills
- Attention to detail and strong documentation discipline
- Analytical skills for claims tracking and reporting
- Good communication skills (written and verbal)
Qualifications & Experience
- Bachelor's degree in Finance, Insurance, Business Administration, or related field.
- 2–5 years of experience in insurance claims handling (insurer, broker, or corporate environment).
- Knowledge of property, liability, motor, employee benefits and miscellaneous insurance lines preferred.
- Professional insurance qualification is an advantage.
