German Bilingual Customer Support Specialist E-commerce

Job Overview

Join a growing e-commerce team as a German Bilingual Customer Support Specialist and become a key part of delivering an exceptional customer experience. You'll assist German-speaking customers with orders, products, returns, deliveries, and other inquiries across email, live chat, and phone.

You'll work closely with internal teams to resolve customer concerns, manage multiple online sales channels, and ensure every interaction is handled with professionalism, empathy, and efficiency. This is an excellent opportunity for a customer-focused professional who enjoys solving problems, working independently, and making a direct impact in a fast-paced e-commerce environment.

Schedule

• Monday to Friday, 8:00 AM – 4:30 PM (German Time, CET) Includes a 30-minute unpaid break.

Responsibilities

• Assist customers with inquiries regarding orders, products, returns, replacements, and deliveries.
• Respond to customer inquiries professionally, courteously, and efficiently.
• Resolve customer concerns with empathy and a solution-focused approach.
• Provide support via email, live chat, and telephone.
• Coordinate with internal teams to resolve customer issues.
• Follow established company processes while exercising sound judgment.
• Maintain accurate customer records and case information.
• Support customer communications across multiple online sales channels.
• Help maintain a high level of customer satisfaction.
• Represent the company professionally in all customer interactions.

Requirements

• Ability to communicate professionally in written and spoken German to support German-speaking customers.
• Basic English communication skills are beneficial but not required.
• Previous experience in customer service or customer support is preferred.
• Strong verbal and written communication skills with a customer-focused approach.
• Sound judgment and effective problem-solving abilities.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Ability to work independently as well as collaboratively within a team.
• Ability to remain composed and adapt in a fast-paced environment.
• Basic proficiency with Microsoft Outlook, Microsoft Excel, and Microsoft Teams.
• Experience providing customer support via email, live chat, or telephone.
• Experience using Shopify.
• Experience using Amazon Seller Central or eBay.
• Experience with TEMU, OTTO, or Kaufland marketplaces.
• Experience using Oracle NetSuite or similar ERP systems.
• Experience in the automotive accessories or automotive e-commerce industry.

Independent Contractor Perks

• Permanent work-from-home opportunity
• Immediate hiring
• Health insurance coverage for eligible locations

Note

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.

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