About Us
Foundever is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation.
Role Purpose
The German Language Trainer will be part of the Language Academy within the Learning & Development department, responsible for delivering high-quality German language training to adult learners in a BPO environment. The role focuses on spoken German, business communication, pronunciation, and cultural awareness to ensure agent readiness for German-speaking client accounts.
Key Responsibilities
Training Delivery
- Deliver German language training to adult learners supporting BPO and customer service operations.
- Teach spoken German, pronunciation, grammar in context, and business/customer service communication.
- Conduct role plays, call simulations, and real-life customer interaction scenarios.
- Adapt training delivery to different proficiency levels and learning styles.
Assessment & Coaching
- Assess learners German language proficiency and identify individual and batch-level gaps.
- Provide structured feedback and targeted improvement plans.
- Monitor and track language progress to ensure readiness for production.
Content Development
- Develop, adapt, and maintain German language training materials aligned with client and business requirements.
- Ensure content supports quality standards, CSAT, and operational KPIs.
Stakeholder Collaboration
- Work closely with Operations, Quality, and other L&D stakeholders.
- Support nesting and post-training phases with language coaching when required.
- Provide language insights and recommendations to Team Managers and Quality teams.
Reporting & Documentation
- Maintain accurate training records, assessments, and attendance.
- Share regular progress reports with L&D leadership and operations.
Required Qualifications & Experience
- Bachelor's degree in German, Linguistics, Education, or a related field.
- German language proficiency: C1C2 (spoken and written) MUST.
- English proficiency: B2 MUST.
- Proven experience teaching languages to adults MUST.
- Minimum 1+ years of experience in a BPO / call center training environment MUST.
- Strong expertise in customer service and business communication.
- Excellent facilitation, coaching, and classroom management skills.
Preferred Qualifications (Advantage)
- Experience supporting German-speaking customer service or technical support accounts.
- Exposure to international clients (DACH region preferred).
- Teaching certifications such as TELC Trainer, Goethe, TESOL, or CELTA.
What We Offer
- Be part of the Language Academy within a structured L&D function.
- Exposure to global clients and multilingual accounts.
- Career growth and development within a multinational BPO.
- Competitive compensation and continuous learning opportunities.
