German speakers

Company Description

Alorica is a global leader in customer experience solutions, transforming brand relationships by delivering personalized, high-quality service. With a presence in 17 countries and a team of over 100,000 professionals, we support 250+ brands in over 75 languages. At Alorica, we believe in innovation and achieving measurable results while staying true to our values of integrity and authenticity. We pride ourselves on fostering deep client relationships and creating transformative customer experiences. Join us to be part of a diverse and dynamic team committed to shaping the future of customer interactions. Visit alorica.com/careers for more information.

Role Description

This is a full-time on-site role located in Qesm El Sheikh Zaid for German-speaking professionals who are passionate about delivering exceptional customer service. Your responsibilities will include handling customer inquiries via various communication channels, resolving issues efficiently, and ensuring customer satisfaction. You will collaborate with team members to enhance the customer experience while adhering to company protocols and maintaining high-quality standards. Providing accurate product or service information and handling escalations with a customer-first approach will be key priorities in this role.

Qualifications

• Fluency in German and proficiency is must as B2 speakers .
• Excellent communication and interpersonal skills for effective customer interactions.
• Problem-solving and critical thinking abilities to handle inquiries and resolve issues efficiently.
• Organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
• Customer service experience or familiarity with customer support tools is preferred.
• Hybird work module based on your

Performance

Competitive salaries and bonuses

Grads , drop outs , undergrads are more than welcome to be with us .

• Comfortable with on-site work in Qesm El Sheikh Zaid.
• Must exhibit professionalism, patience, and a customer-centric mindset.
• Apply here or send me through Dm