Job Description

German-Speaking Customer Service Representative

Cairo, Egypt | Full-time | On-site

Mindmatch Consulting is recruiting German-speaking Customer Service Representatives for an international outsourcing client supporting an Energy and Utilities account.

We have approximately 70 opportunities available at City Stars Complex, Nasr City, Cairo, with a planned December 2026 intake and further monthly intakes.

If you speak German at B2+–C1 level and enjoy helping customers, we would like to hear from you. Applications are welcome from both experienced German-speaking contact centre professionals and candidates beginning their customer service careers.

THE ROLE

You will assist German-speaking customers through telephone calls, email and live chat, helping them with enquiries relating to an Energy and Utilities account.

WHAT WE'RE LOOKING FOR

• German proficiency at B2+–C1 level.

• Clear verbal and written communication in German.

• A helpful, professional approach to customer enquiries.

• Availability to work full-time rotating shifts.

• Ability to work fully on-site at City Stars Complex, Nasr City.

• German-speaking customer service, customer support, call centre or contact centre experience is advantageous.

WORKING ARRANGEMENTS

• Fully on-site in Cairo.

• Five working days per week.

• Nine-hour shifts, including a one-hour break.

• Two weekly days off: Sunday and one other rotating day.

• Candidates arrange their own transport to and from the office.

SALARY AND BENEFITS

• Competitive gross monthly salary, with bands based on relevant German-speaking contact centre experience.

• An additional EGP 3,000 monthly transport allowance.

• Fully paid training.

• Medical and social insurance from day one.

• Annual performance bonus, subject to applicable terms and performance.

SELECTION PROCESS

The process includes an initial online screening with Mindmatch, followed by the client's Talent Acquisition interview, a language assessment, and a panel/local operations interview.

HOW TO APPLY

Apply through LinkedIn with your latest CV and confirm:

• Your German proficiency level.

• Your current location.

• Your German-speaking customer service or contact centre experience.

• Your current and expected monthly salary in EGP, stating gross or net.

• Your notice period or earliest available start date.

For enquiries:

Amy Tauber | Mindmatch

[Confidential Information]

WhatsApp: https://wa.me/27796700905