Global Bid Manager/Senior Manager, Commercial Excellence

About WhiteCrow

We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client's in-house talent acquisition teams.

About our client

Our client is a globally recognized organization headquartered in Southeast Asia, specializing in aviation support services, air cargo handling, ground operations, and institutional food solutions. The company provides a wide range of services, including passenger assistance, ramp and baggage handling, aviation security, aircraft cleaning, and laundry operations for the aviation sector.

Beyond aviation services, the organization operates large-scale central kitchens and food production facilities, catering to airlines, corporate clients, and institutions across diverse cuisines and service formats. With a strong presence across Asia-Pacific, Europe, the Americas, the Middle East, and Africa, the company supports global travel, trade, and logistics through an extensive international network, further strengthened by strategic acquisitions in recent years.

As a Global Bid Manager/Senior Manager, Commercial Excellence, you will be responsible for...

Request for Proposal (RFP) Orchestration and Qualification

• Owning the RFP intake register and qualification gate, including scope, win-odds, and capacity assessment, and proposing resource allocation to the Global Account Director (GAD) / Head, Global Key Accounts.
• Building and running the end-to-end bid plan, including cadences, stage gates, task delegation, and deadline enforcement across all workstreams.
• Organising the mandatory RFP strategy kick-off and preparing gate packs, while the GAD / HGKA is making decisions at every gate.

Standard Ground Handling Agreement (SGHA), Service Level Agreement (SLA) and Contract Alignment

• Building and maintaining the global SGHA clause library and deviation register.
• Issuing the global SGHA baseline for each RFP and consolidating regional mark-ups from EMEA Capability, Americas Contract Team, and APAC Commercial into one position for GAD negotiation.
• Coordinating SLAs with Service Delivery, securing the internal can we deliver this sign-off before commitments are being made to the customer, and running SGHA and SLA as one negotiation track.
• Coordinating with Group Legal on company standard terms.
• Routing material SGHA / SLA deviations to the Pricing Manager for pro-forma impact and tracking contract signatures through to completion.

Proposal Excellence

• Developing solution narratives and executive summaries tailored to each evaluator audience and running the internal bid review as a quality gate.
• Building the boilerplate template library and evaluating and deploying AI / RFP tools, such as Loopio, to improve quality and velocity.
• Owning portal submissions and ensuring zero-error, deadline-critical delivery in the customer's timezone.

Continuous Improvement

• Facilitating structured win / loss debriefs after every RFP.
• Building and maintaining the bid process library, boilerplate templates, and SGHA clause library between RFPs when not being engaged on live bids.

What you already have...

• With 10 to 12 years relevant Pre-Sales experience with an AI first mindset.
• Aviation / ground & cargo handling experience essential; SGHA working knowledge a strong differentiator.
• Project management of complex, multi-workstream bids under hard external deadlines.
• Stakeholder management and influence without authority — across regions, functions and seniority.
• Contract management acumen; sound commercial judgment; thrives in ambiguity.
• Hands-on with bid and AI tooling (Loopio or similar); takes initiative, rolls sleeves up.
• Executive presence; excellent written narrative and presentation craft.