Job Description

Project description

The IT Engineer Application will be responsible for the operational management, support, and continuous improvement of the Golden Source SaaS-based Enterprise Data Management (EDM) platform. This role ensures the stability, integrity, and efficiency of the application, supporting business-critical data flows for Global Markets. The candidate will coordinate with internal teams and the vendor, manage incidents and changes, and ensure compliance with FAB's IT governance and security standards.

Responsibilities

Monitor and maintain the health and performance of the Golden Source SaaS application
Oversee daily operational activities, including data ingestion, validation, and distribution to downstream systems.
Manage and resolve incidents, perform root cause analysis, and coordinate with Golden Source support for escalations.
Coordinate and validate change requests (CRs) and releases, ensuring proper documentation and communication.
Implement and monitor automated data quality checks and reconciliation processes.
Maintain compliance with internal ITSM, ORAP, and business continuity protocols.
Serve as the primary liaison between FAB and Golden Source for operational matters.
Collaborate with business and technology stakeholders (e.g., GMO, MRM, Finance) to align operational workflows with business needs.
Maintain operational runbooks, SOPs, and incident logs.
Provide regular performance and issue resolution reports to management.
Respect timelines and ensure high availability of the platform.
Good communication and stakeholder management skills.

Skills

Must have

5+ years of experience in IT operations or application support, preferably in financial services or data management platforms.
Hands-on experience with SaaS applications, ideally Golden Source or similar EDM systems.
Familiarity with AWS cloud infrastructure and open-source technology stacks.
Strong understanding of market and reference data workflows.
Experience in vendor coordination and SLA management.
Knowledge of ITSM processes (e.g., incident, change, and problem management).
Excellent documentation and reporting skills.
Experience with automation tools and scripting (e.g., Python, Bash).
Exposure to financial services or Global Markets.
Bachelor's degree in Computer Science, Information Systems, or related field.

Nice to have