GOURMET SERVICE HOST

An Exclusive Retreat of Wellness and Singularity

In Partnership with Red Sea Global (RSG)

Opening in 2025, Jayasom Wellness Resort at Triple Bay, AMAALA will be a destination like no other—an immersive retreat for adults, families, and private residents seeking deep healing, conscious living, and meaningful connection.

Jayasom brings to life a haven of purpose-driven hospitality rooted in holistic health, integrative medicine, and soulful care. This wellness haven will offer tailored journeys anchored in Western science and complementary therapies—ranging from physiotherapy, fitness, and nutrition to spa treatment, mindful recreation, and traditional healing practices. Every experience is designed to restore balance, ignite vitality, and foster connection with self, others, and nature.

We're assembling a pioneering team of healers, wellness practitioners, clinicians, and creatives—individuals who are passionate about elevating human potential and reshaping the future of life.

Join Jayasom. Redefine the future of wellness.

JOB PURPOSE

• Assist guests efficiently, courteously and professionally in all In-room Dining related areas, maintaining high levels of service.
• Strive to continuously exceed guests expectations by anticipating their needs and requests.
• Ambassador of the company's wellness and sustainability culture, promote its awareness amongst team members by leading by example and living a healthy and balanced lifestyle.

GENERAL RESPONSIBILITIES

• Maintain outstanding communication with all levels of the organisation.
• Develop and maintain effective relationships with colleagues, corporate office, guests, ownership.
• Work collaboratively with colleagues within own department and all resort departments.
• Keep updated on all services and programmes available at the resort and promote them to guests.
• Pro-actively participate in meetings, trainings, committees and community relations activities and programs.
• Work towards exceeding company's business targets.
• Take a positive and resourceful and innovative approach to every project.
• Carry out any other reasonable duties and responsibilities as assigned.

KEY OPERATIONAL RESPONSIBILITIES

• Attend and participate in daily pre- and post-shift meetings. Communicate openly and effectively with colleagues.
• Develop and maintain strong and friendly professional relationships with guests to ensure 100% guest satisfaction.
• Have a thorough knowledge and understanding of all food and beverage products and services available at the resort.
• Attend trainings, and participate in food tastings as and when required.
• Follow the right hygiene procedures, perform the trainings in order to understand the services and products available at the resort and showing the ability to explain to the guests.
• Provide proper greeting and accommodation of all the guests as per Jayasom's Amaala service standards.
• Knowledgeable about all types of allergens, food preferences, guests intolerances and perform up selling for all items based on guest medical profile and offering alternatives.
• Be knowledgeable to operate the existing POS system Micros based on the trained responsibility level as assigned in the department.
• Handle guest's complaints in a prompt and courteous manner to guarantee 100% guest satisfaction.
• Ensure the correct preparation and time delivery order to the guest table.
• Set up the gourmet service outlets and tables according to Jayasom's Amaala service standards.
• Participate in inspections of work areas to observe quality of service, cleanliness and sanitation of service areas, equipment and hygiene.
• Participate in the cleaning and maintenance of all service areas.
• Answer telephone calls in promptly, and in a professional and courteous manner.
• Take guests food orders, and take necessary actions to ensure the food is prepared and delivered promptly.
• Deliver high level of service in accordance with the established standards.
• Assist with the inventory of operating supplies and equipment together with the stewarding department providing matching report.
• Assist with daily reports such as revenue, voids, guest complaints, guest preferences, special guests celebration and occasions.
• Attend to guests requests and queries in a friendly and professional manner and take necessary action as required.
• Report guests complaints, incidents, breakages and misbehaviours to leadership team immediately.
• Participate in the opening and closing procedures of the service outlets.
• Be knowledgeable about all resort services, activities and products.

JOB REQUIREMENTS

Qualifications:

• BA in Hotel Management or equivalent (preferred)

Work Experience:

• Previous experience in a similar role in a luxury resort and in pre-opening
• Progressive experience in high quality service

Knowledge:

• Food regulations and health and safety
• Hotel information system – Opera, Fidelio Micros Symphony

Competencies:

• Empowerment
• Dependability and ownership
• Communication
• Teamwork and collaboration
• Creativity and resourcefulness
• Self-development
• Guest service

Technical Skills:

• Problem solving
• Teamwork and collaboration
• Global and cultural awareness
• Hotel information system
• Organization and time management

Attitude:

• Positive
• Creative and innovative
• Friendly and approachable
• Flexible and adaptable to change
• Reliable
• Empathetic
• Strong work ethics and integrity

Disclaimer:

• The above statements are intended to describe the general nature and level of work being performed. This is not an exhaustive list of responsibilities.
• Position Descriptions are dynamic and change depending on the organizational requirements.
• All staff may be required to perform duties outside of their normal responsibilities as required.