Job Summary
Responsible for the installation and repair of GPS Fleet Tracking Units /Telematics Equipment into customer vehicles of all types.
Major Responsibilities
- Managing the GPS units installations / Removals / Transfers and ensuring a proper functionality of the unit by coordinating with the customer support agent.
- Making sure that the vehicle is left in the same condition it was at the handover.
- Getting restricted by the schedules set by the customer support agents and making sure being present at the customer location on time.
- Making sure to use only the tools which are approved by the technical supervisor.
- Ensuring the tools and all the company assets are kept in a good working condition.
- Always reporting to the technical supervisor in case any damage or loss on any tool or asset.
- SamTech uniform cleanness has to be maintained.
- Preparing a detailed report after each customer visit and submitting it to the customer support agent on the same day through Email.
- Troubleshoot and rectify any hardware related issues.
- Managing the new hardware tests and report the observations to the technical supervisor.
- Training the customers technicians when it is required.
- Reporting to the operations team the completed activities immediately after getting the work done.
- Always communicating with the customer 30 min prior the visit to ensure the vehicle availability.
- Always notifying the customer in case any probabilities to reach late.
- Any other work-related task that may arise
Skills
- Mandatory: Technician must be able to install all sensors (Fuel/Temperature / Door /Camera).
- Knowledge of Auto Electric works / Vehicle Electrification.
- Basic Communication skills both verbal & written.
- Strong dedication to customer service.
- Ability to deliver the task within the deadlines.
- Ability to remain professional, confident, and patient at all times.
- Must be a team player.
- Must be able to work effectively and contribute value with limited
- direction.
- Strong dedication to customer service.
- Valid driver's license is an added advantage.
Minimum Educational Qualification
Diploma in Electronics or equivalent
Minimum Experience
2 Years in GPS & GPS Accessories installation
