INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.
Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and to have pledged to reach Net Zero by 2040.
What You'll Be Doing
The purpose of this role is to support the protection of Chalhoub Group's assets, inventory and liabilities through efficient administration of Group insurance arrangements and timely coordination with internal stakeholders, brokers and insurers. The role helps ensure that coverage remains fit for purpose, competitive, well documented and aligned with multi-country operating requirements. The job holder will lead and manage renewals, policy issuance, certificates of insurance, claims follow-up, exposure data collection and legal contract-review activities, while helping identify uninsured gaps and escalation points across Group operations.
Key Responsibilities
- Coordinate, oversee & monitor claims from first notification to closure, including document collection, broker and adjuster follow-up, reserve tracking, recovery actions and settlement reporting.
- Ensure visibility and tracking of claims end-to-end, coordinating effectively with stakeholders across regions.
- Support annual placement, renewal and endorsement processing for Group insurance policies across retail, warehouse, logistics, office, digital and corporate activities.
- Support insurance coverage for assets, logistics, and operations, maintaining a central insurance register covering policies, insurers, brokers, limits, deductibles, premiums, territories, endorsements, certificates and renewal dates.
- Continually monitor core insurance lines such as property damage and business interruption, stock or inventory and transit, marine cargo (including shipments by air and sea), public or product liability, employer's liability or workers compensation, cyber, crime or fidelity, D&O support and project-specific covers where applicable.
- Partner with Legal & Compliance, People & Culture, Procurement, Retail Operations, Supply Chain & Logistics, Tech and Internal Audit to improve risk transfer, evidence of cover, incident reporting and policy compliance.
- Improve reporting and introduce innovation (e.g., dashboards) to ensure clear premium and claims reporting to support management review and decision-making.
What You'll Need To Succeed
- Bachelor's degree in insurance, risk management, business administration, finance, law or a related field.
- ACII professional qualification
- Minimum 10 years relevant experience in corporate insurance, brokerage, underwriting, claims, risk advisory or related insurance operations.
- Strong technical insurance knowledge with proven experience in claims management, marine/logistics insurance, and asset and stock coverage.
- Hands-on experience with renewals, policy administration, certificates of insurance, claims handling and broker or insurer coordination.
- Experience working with multi-site or multi-country businesses is preferred, specifically handling regional scopes with a focus on KSA and the UAE.
What We Can Offer You
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
