Who We Are:
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.
Role Overview:
The Group Insurance Manager is responsible for protecting GMG's assets, operations, and financial interests by developing and managing the Group's comprehensive insurance framework. The role ensures all business units are adequately covered against operational, financial, and reputational risks through effective policy design, renewal management, and claims administration. Acting as the Group's insurance subject-matter expert, the manager partners with brokers, underwriters, and internal stakeholders to secure optimal coverage and pricing across property, liability, fleet, marine, professional indemnity, and specialty lines. The position also oversees risk assessments, claims handling, and compliance with legal and contractual obligations across all operating markets. By driving governance, process efficiency, and continuous improvement in insurance practices, the role contributes to GMG's overall risk resilience, cost control, and business continuity objectives.
Key Responsibilities:
- Develop and maintain the Group's insurance strategy in alignment with GMG's risk appetite and business objectives.
- Establish policies and governance frameworks for insurance procurement, renewal, and claims handling.
- Maintain a central register of all active insurance policies, assets, and risk exposures.
- Ensure insurance processes are compliant with legal, regulatory, and contractual obligations across all operating countries.
- Ensure full compliance with local and international insurance regulations and contract terms.
- Lead the annual renewal process for all corporate insurance lines, including Property All Risk, Business Interruption, General Liability, Product Liability, Fleet, Marine Cargo, D&O, Professional Indemnity, Cyber Risk, and Retail Stock Insurance.
- Review policy wordings, limits, and deductibles to ensure adequate protection and optimal pricing.
- Evaluate new coverage requirements for business expansions, mergers, and project rollouts.
- Benchmark insurance coverage and pricing against market standards and industry peers.
- Conduct periodic risk assessments in collaboration with Legal, Operations, and Facilities to identify insurable risks.
- Quantify potential exposure across GMG's retail, distribution, logistics, and manufacturing operations.
- Recommend appropriate risk transfer or retention mechanisms based on business impact and cost-benefit analysis.
- Stay abreast of emerging risks such as cyber, ESG, and political exposures to recommend proactive coverage measures.
- Oversee end-to-end management of insurance claims from incident notification to settlement.
- Coordinate investigations, documentation, and evidence collection with internal stakeholders.
- Liaise with insurers, loss adjusters, and legal advisors to ensure timely and fair claim resolution.
- Maintain a detailed claims log and trend analysis to improve controls and mitigate recurrence.
- Act as the Group's primary liaison with brokers, insurers, and third-party administrators (TPAs).
- Negotiate premiums, coverage terms, and service-level agreements to optimize cost and service quality.
- Partner with Finance for budgeting, accruals, and reconciliation of insurance-related expenses.
- Provide expert guidance to business units on contractual insurance clauses and project-specific requirements.
- Support the Group Risk team in preparing reports for executive management and audit committees.
- Prepare periodic management reports covering coverage status, renewal schedules, claims exposure, and premium cost trends.
- Support internal and external audits with required documentation and data.
- Implement corrective actions arising from audit findings and risk reviews.
- Identify opportunities for process automation, centralized documentation, and analytics reporting.
- Propose initiatives to improve insurance efficiency and loss reduction.
- Enhance group-wide insurance awareness.
Skills & Experience
- Requires deep technical expertise in commercial and corporate insurance across:
- Property All Risk
- Liability
- Marine Cargo
- Fleet
- Retail Stock
- D&O lines
- Supported by a solid understanding of risk management frameworks, underwriting principles, and claims administration.
- Must be highly proficient in evaluating exposure, assessing coverage adequacy, and optimizing premium costs through analytical and financial modeling.
- Strong capabilities in interpreting insurance contracts, policy wordings, exclusions, and endorsements are essential.
- Proven experience in managing large-scale renewals, broker negotiations, and multi-line insurance portfolios across geographies.
- Demands hands-on competence in claims handling, including investigation coordination, documentation control, and settlement tracking.
- Comprehensive knowledge of statutory insurance and compliance regulations.
- Advanced technical skills in ERP systems such as SAP or Oracle and analytics tools like Excel and Power BI are critical for maintaining insurance registers, reporting exposures, and driving cost efficiency.
- Effective governance design, audit control development, and vendor performance management are key functional strengths.
- Supported by strong collaboration with Finance, Legal, and Operations teams to ensure enterprise-wide risk coverage, compliance, and operational continuity.
