At Dsquares, we specialize in creating innovative loyalty solutions that transform brands into customer favorites by delivering exceptional experiences. Our Group Product Delivery Manager plays a crucial role in bridging the gap between product strategy and successful delivery, ensuring our loyalty platforms meet client expectations with precision and efficiency.
As a Group Product Delivery Manager, you will oversee the end-to-end delivery process of our loyalty products, collaborating closely with cross-functional teams including engineering, design, sales, and client stakeholders. You will own delivery roadmaps, prioritize features, and manage resources to guarantee timely and high-quality product releases.
Key Responsibilities:
1- Lead the delivery of multiple product streams, ensuring technical solutions are perfectly aligned with the client's specific use case.
2- Own the delivery roadmaps, translating high-level business goals into actionable execution plans that reflect Dsquares best-fit product configurations.
3- Ensure timely and high-quality execution of product releases, maintaining a standard of excellence that protects the Dsquares brand.
4- Act as a Product Consultant, deeply understanding the client's business model to recommend the optimal Dsquares product suite.
5- Drive Customer Success by ensuring the product isn't just delivered, but effectively adopted and delivering measurable loyalty ROI for the client.
6- Bridge the gap between client feedback and the Product Roadmap team to influence future features based on real-world success metrics.
7- Act as the central point of coordination between Product Managers, Engineering, UX/UI, Data, and Operations.
8- Resolve cross-team dependencies and proactively clear bottlenecks to keep delivery streams moving at peak velocity.
9- Collaborate with Business teams to ensure the technical implementation supports the commercial strategy.
10- Implement and optimize Agile/Scrum frameworks, tailoring ceremonies (sprints, grooming, retrospectives) to the unique needs of client-facing delivery.
11- Track delivery performance and velocity, fostering a culture of continuous improvement within the squads.
12- Maintain delivery governance, ensuring all documentation and reporting standards are met for internal and external stakeholders.
13- Consult with senior leadership and clients, providing transparent communication regarding progress, risks, and milestones.
14- Manage expectations across complex stakeholder groups, balancing technical constraints with business urgency.
Identify delivery risks early, implementing mitigation plans and escalating critical issues before they impact the client relationship.
15- Define and track KPIs related to delivery efficiency and, more importantly, Product Success (adoption, health, and client satisfaction).
16- Provide regular dashboards and performance insights that tell the story of how our products are transforming the client's business.
Requirements
Required Qualifications & Skills:
- Bachelor's degree in Business, Computer Science, Engineering, or related field
- 7-9 years experience in product management, delivery management, or a related role within technology or SaaS companies
- Proven track record managing complex product deliveries, preferably in loyalty, fintech, or SaaS environments
- Strong knowledge of agile methodologies and experience working with cross-functional teams
- Excellent communication, organizational, and stakeholder management skills
- Ability to balance competing priorities and manage multiple projects efficiently
- Technical understanding of APIs, integrations, and platform architectures is a plus
- Proactive, problem-solving mindset with attention to detail and a customer-centric approach
Benefits
- Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover, plus extra days off for every year you're part of the team.
- Financial Growth: Reap the rewards of your hard work with our annual profit share and competitive compensation packages
- Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events
- Continuous Development: Expand your horizons through our commitment to learning and development opportunities.
- Perks and Privileges: Celebrate your journey with us through birthday offs, mobile allowances, transportation support, and a host of other employee-centric perks
