Group Senior Technical Program Manager

Core Responsibilities

• Lead end-to-end delivery of technology initiatives into GSC, covering both software development lifecycles (Intake Scoping Planning Development UAT Go-Live) and third-party tool lifecycles (Make/Buy Procurement UAT Onboarding Implementation).

• Independently manage multiple concurrent programs, maintaining clear delivery plans, milestone tracking, risk registers, and decision logs.

• Partner with other TPMs and Engineering leaders to coordinate dependencies, align delivery cadences, and ensure smooth handoffs across program tracks.

• Serve as the primary point of contact for senior GSC and Technology stakeholders at the VP, SVP, and CTO level, providing clear, concise program status updates, risk/tradeoff summaries, and decision recommendations.

• Drive structured program reviews and steerco forums, ensuring the right stakeholders are engaged at the right cadence with well-prepared materials.

• Work closely with non-Tech PMO and Process teams in GSC to manage and continuously refine the initiative intake process, ensuring requests are properly scoped, prioritized, and handed off to delivery teams.

• Travel frequently to Mumbai to build trusted relationships with GSC teams, understand operational context, and accelerate issue resolution that benefits from in-person engagement.

• Act as a bridge between central Engineering/Product teams and GSC, translating technical plans into operationally relevant delivery milestones for GSC stakeholders.

• Proactively identify bottlenecks across the intake-to-delivery pipeline and drive process improvements that increase predictability and throughput for GSC initiatives.

• Evolve program tracking, reporting, and tooling to give stakeholders real-time visibility into delivery status.

• Contribute to TPM community standards by sharing best practices, templates, and lessons learned from GSC delivery programs.

Required Qualifications

• 10+ years of program management experience, with a strong track record of independently delivering complex, cross-functional technology programs.

• Solid understanding of software development lifecycles and experience managing third-party tool procurement and implementation programs.

• Proven ability to engage and influence senior stakeholders (VP, SVP, CTO level), with excellent communication skills that translate technical complexity into clear business language.

• Experience working with non-technical PMO, Process, or Operations teams to manage intake pipelines and delivery governance.

• Demonstrated ability to set up and run governance mechanisms including steercos, operational reviews, and risk forums.

• Comfort working across geographically distributed teams, with willingness and ability to travel frequently to Mumbai.

• Strong bias for continuous improvement consistently looking for ways to simplify processes, reduce friction, and improve delivery outcomes.