Growth & Experience Coordinator
Where Marketing Meets Customer Experience
Are you the kind of person who loves bringing order to fast-moving projects, keeping multiple teams aligned, and turning great ideas into flawless execution If you're passionate about customer journeys, digital marketing, and making things happen behind the scenes, we'd love to meet you.
At Boutiqaat, we're looking for Growth & Experience Coordinator, you'll be the driving force that keeps our CRM, customer experience, loyalty, and digital marketing initiatives running smoothly. You'll work across teams, coordinate campaigns, track performance, manage operational processes, and ensure every customer-facing initiative is delivered on time and with excellence.
This is an exciting opportunity for someone who thrives in a collaborative, fast-paced digital environment and enjoys balancing creativity with organization.
What You'll Be Doing:
Campaign & Project Coordination
- Coordinate CRM, growth, customer experience, and digital marketing campaigns across multiple departments.
- Manage project timelines, deliverables, approvals, and dependencies to ensure successful execution.
- Keep campaign calendars, trackers, and project documentation up to date.
- Collaborate with stakeholders to gather requirements and ensure initiatives move forward efficiently.
- Follow up on action items and keep projects on schedule.
Operations & Administration
- Coordinate campaign approvals, budgets, and cross-functional workflows.
- Manage vendor invoicing processes and ensure timely submission to Finance.
- Maintain payment trackers and support audit and compliance documentation.
- Help ensure operational processes run efficiently across the department.
Reporting & Insights
- Collect and organize campaign and customer engagement data.
- Prepare weekly, monthly, and ad hoc performance reports.
- Maintain dashboards and reporting templates with a strong focus on data accuracy.
- Monitor KPIs, identify trends, and provide actionable updates to stakeholders.
Process Excellence
- Build and maintain workflows, project trackers, campaign calendars, and documentation.
- Support the implementation of best practices and continuous process improvements.
- Identify project risks, dependencies, and potential delays before they become issues.
- Ensure all project records remain accurate and up to date.
Stakeholder & Partner Management
- Act as the coordination hub between internal teams and external partners.
- Prepare meeting notes, project briefs, and follow-up action plans.
- Liaise with agencies, vendors, loyalty partners, and service providers to support successful project delivery.
- Build strong relationships that enable seamless collaboration across the business.
What You Bring to the Table:
- Bachelor's degree in business administration, Marketing, Digital Marketing, Communications, or a related field.
- 1–2 years of experience in marketing coordination, CRM operations, customer experience, digital marketing, project coordination, or a similar role.
- Experience working in a fast-paced, cross-functional environment is highly valued.
- Strong proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook).
- Experience using project management platforms such as Asana, Trello, Jira, Monday.com, or similar tools.
- Familiarity with Google Analytics (GA4), Firebase, marketing dashboards, or business intelligence tools is an advantage.
- Fluent English is essential; Arabic is a strong plus.
- Excellent project coordination and time management skills.
- Strong analytical thinking and reporting capabilities.
- Outstanding stakeholder management and collaboration skills.
- A process-driven mindset with a passion for operational excellence.
- The ability to manage competing priorities while maintaining accuracy.
- Strong ownership, accountability, and a continuous improvement mindset.
Why Boutiqaat
At Boutiqaat, you won't just join a company you'll join a movement redefining e-commerce beauty and lifestyle retail. Here, every day offers new challenges, learning opportunities, and a chance to help build a smarter, more efficient operation from the ground up.
Ready to Grow with Us
Kickstart your career with hands-on experience, expert mentorship, and real impact.
Apply now and be part of something exciting!
