We're seeking a Growth Program Execution Manager to join our Dubai team, onsiteto launching a new global growth and engagement initiative within our fintech ecosystem.
You will execute a growth program, focused on user onboarding, lifecycle management, and community-led expansion across multiple regions. This program will blend program operations, CRM and WhatsApp automation, and cross-functional coordination.
Key Responsibilities:
- Execute a structured growth program end-to-end including onboarding journeys, milestone tracking, and participant experience.
- Coordinate timelines, milestones, and operational delivery across multiple regions and time zones.
- Build lifecycle journeys using CRM and marketing automation tools (forms, segmentation, triggers, templates, workflows).
- Oversee messaging and notification flows (e.g., email, messaging channels) to improve compliance, engagement, and retention.
- Maintain program documentation and SOPs so regional teams can execute.
- Work closely with internal stakeholders across Growth, Marketing, Product, Risk/Compliance, Operations, and Training teams.
- Align execution with internal policies and quality standards and escalate issues when needed.
- Coordinate freelancers, translators, localization support) to accelerate delivery and multi-language rollout.
- Track and report weekly KPIs to management (example: applications, activation, engagement, completion, conversion, revenue signals).
- Identify bottlenecks and propose improvements to enhance program performance and scalability.
- Support structured experiments and iteration cycles to continuously improve outcomes.
Requirements
Must-Have
- 35 years experience in program execution, growth operations, marketing operations, or lifecycle/CRM operations.
- Proven ability to manage cross-functional projects with multiple stakeholders and strict timelines.
- Strong understanding of automation-driven customer journeys (segmentation, triggers, templates, workflows).
- Excellent execution discipline: follow-up, task ownership, operational detail, and accountability.
- Strong English communication (written + spoken)
- Based in Dubai and ability to work onsite (Jumeirah Lake Tower)
Nice-to-Have
- Experience in fintech, trading, brokerage, affiliate/partner models, or education/community growth programs.
- Experience working with messaging-based automations (WhatsApp/SMS-type flows) or chat-led onboarding.
- Additional languages are a plus (Spanish, Arabic, Portuguese, Thai, Indonesian).
What we Offer
- Competitive salary + performance-based bonus.
- Strong exposure to global growth initiatives and cross-regional operations.
- High-impact role with clear ownership and the opportunity to scale into larger responsibilities.
- International environment with collaboration across multiple offices and markets.
