GUCCI Associate Store Manager

As a Gucci Assistant Store Manager, youwilleffectively lead and support all activities to achieve store business objectives, demonstrate the unsurpassed service culture and take responsibility for human resource management, whiledriving associate development. Youwillperform with high integrity in operation and lossprevention compliance, aswellas in visual merchandising presentation. You are a dynamic and inspiring leader whohas a strong background in relationship building skills, with bothexternal and internal clients. As the Assistant Store Manager, you are expected to represent the brand as the Gucci Ambassador by promoting the values and ambitions of the brand within the marketplace.

Key Accountabilities

Business Leader

• Work with the Store Manager to drive and maximize sales performance to consistentlyachieve the overall sales budget objectives, whileensuringoperationalintegrity and monitoring monthlyprofitability

• Demonstrate sales leadership by playing an activerole on the sales floorthrough customer engagement with top clients, ensuring the highestlevel of customer service isprovided

• Manage and support stock levelsthroughdirectcommunication with key business departments to maximize full price selling and maintaining a high sell through, aswellasalignment with new product launches

• Train and communicatecurrentcollection knowledge to allassociates to ensure the team isfullyeducated on brand pillars and seasonal strategy by partnering with the appropriate internaldepartments for product support

• Clearlyunderstands company set KPI's and exhibits the ability to identify strategies when performance standards are notmet

• Represent the Gucci image through appropriate wardrobe and presence per the company grooming standards.

Client Development

• Lead the team to consistentlyestablish client relationships and propose local events throughcontinuous networking

• Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty

• Support the development, implementation, and execution of company CRM initiatives by providing action plans to the team

• Capture meaningful customer data for the purpose of building relationships to personalize future client developmentopportunities

• Monitor monthly CRM database reporting.

​​Operations

• Partner with the Store Director to recapmonthly store performance in end-of-month format and report current business trends to cover everyaspect of the business, including competitor performance

• Adhere to and enforceall company policies and proceduresincluding Operations, Human Resources, and security standards

• Comply with all Loss Preventionquarterly self-audits, monthlycyclecounts, incident reporting and monthlyinventoryreconciliations to ensureannualinventoryshrinkageisbelow company target

• Process incoming and outbound merchandise requests and shipmentdaily

• Provide accurate monthlyschedules by analyzingpeak hours to ensureadequatefloor coverage and timelysubmission of payroll records for allemployees

• Support and maintain visual merchandising standards set by world-wide headquarters

• Maintain full organization of company assets per the back-of-house and front-of-house guidelines provided by headquarters.

Talent Management

• Support the Store Manager with monthly coaching/counseling sessions with associates to review performance and providetimely feedback

• Assist with the performance check-in process for all store employees and set annualemployee goals

• Partner with the Store Manager to identify and create action plans for low performers and build succession plans for high talent

• Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping

• Support a consistent and brandedonboardingexperience for all new hires

• Manage the allocation of staff resources and schedule to effectively drive sales and maintain a high standard of customer service.

Key Requirements

• Minimum of 4-6 years of sales management experience in retail, luxury retail, or service-relatedindustry

• Bachelor's Degree ispreferred

• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team

• Ability to analyze selling reports, identify business trends, and reactquickly to the needs of the business

• Must possess an entrepreneurial vision

• Provenability to drive positive customer experiencesthat build loyalty and delivermeasurableresults

• Ability to manage multiple tasks in a fast-pacedenvironment

• Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook

• Commercial awareness and strong business acumen

• Strong verbal and writtencommunication skills

• Excellentorganizational skills

• Passion for the Fashion Industry

• Flexibility to work a retail schedule whichincludesevenings, weekends, and holidays.

Key Pillars for Ways of Working

• Execute the mission of the role with a Radically Client-Centricmindset

• Approach activities and relationships with a methodologythatpromotesFlat, Connected and Fast ways of collaborative working

• Be Relentlessly Creative and approach challenges with an innovative mindset

• DemonstratethatEveryoneis an Ownerthroughthoughts, actions, and behaviors.