Guest Management Lead

Role Overview

We are seeking an experienced Guest Management Lead to oversee the end-to-end guest experience for high-profile international events, conferences, summits, forums, and government engagements. The successful candidate will be responsible for planning and delivering seamless guest operations, including VIP protocol, ministerial and delegation management, invitations, registration, travel logistics, hospitality, and on-site guest services.

The ideal candidate has extensive experience supporting government events, ministerial delegations, VIPs, senior executives, and international delegates, ensuring exceptional service while adhering to protocol requirements.

Key Responsibilities

• Lead the end-to-end guest management strategy and execution across all event phases.


• Manage guest invitations, RSVP tracking, accreditation, registration, and attendee communications.


• Plan and oversee protocol services for ministers, government officials, diplomats, VIPs, and international delegations.


• Coordinate airport arrivals and departures, meet-and-greet services, immigration facilitation (where applicable), transportation, accommodation, and hospitality arrangements.


• Develop detailed guest journey plans and operational procedures to ensure a seamless participant experience.


• Coordinate with protocol offices, government authorities, hotels, transport providers, venues, security teams, and event stakeholders.


• Manage VIP lounges, hospitality areas, executive holding rooms, and on-site guest service operations.


• Prepare guest manifests, seating plans, movement schedules, briefing documents, and protocol notes.


• Lead and supervise guest management teams, registration staff, volunteers, and hospitality personnel.


• Resolve guest issues promptly while maintaining professionalism and discretion.


• Ensure compliance with event protocols, security requirements, and service standards.


• Produce post-event reports, operational reviews, and recommendations for continuous improvement.

Required Qualifications

• Bachelor's degree in Event Management, Hospitality Management, Tourism, Business Administration, or a related field.


• Minimum 7-10 years of experience in guest management, protocol, hospitality, or event operations.


• Demonstrated experience delivering international conferences, summits, forums, exhibitions, or government events.


• Proven experience managing VIPs, ministers, senior government officials, diplomats, C-suite executives, and international delegations.


• Strong understanding of government protocol, diplomatic etiquette, and executive hospitality.


• Experience managing large-scale guest registration systems and accreditation processes.


• Excellent stakeholder management, communication, and organizational skills.


• Ability to manage multiple priorities in a fast-paced event environment.


• Proficiency with event registration and guest management platforms is preferred.


• Willingness to travel and work flexible hours during event delivery.

Preferred Experience

Candidates with experience delivering any of the following are highly preferred:

• International Conferences


• Government Summits


• Ministerial Forums


• Economic Forums


• Global Congresses


• G20/GCC/UN-related events


• Government ceremonies


• State visits


• Royal or diplomatic events


• Expo-scale events