Company Description
Established in 2000 in Turkey, Rixos pioneers the ALL Inclusive, ALL Exclusive concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description
Guest Experience & Service:
- Welcome guests upon arrival with warmth, professionalism, and a genuine smile.
- Conduct personalized check-in and check-out procedures, ensuring efficiency and accuracy.
- Maintain an updated record of guest preferences and special requests to enhance personalized service.
- Anticipate guest needs and handle inquiries, complaints, and feedback promptly and professionally.
- Coordinate with other departments (Housekeeping, Food & Beverage, Concierge, Spa, etc.) to ensure guest satisfaction.
- Ensure all VIP guests receive special attention, amenities, and recognition throughout their stay.
Communication & Coordination:
- Maintain effective communication with Front Office, Concierge, and Guest Services teams.
- Update and communicate guest feedback and preferences to relevant departments.
- Handle guest correspondence, messages, and special requests (transportation, excursions, dining, etc.).
Administrative & Operational:
- Record and update guest profiles accurately in the property management system (PMS).
- Maintain guest history records for repeat and VIP guests.
- Prepare daily reports on guest arrivals, departures, and special occasions.
- Assist with room inspections for VIP arrivals and ensure readiness before check-in.
Brand Standards & Presentation:
- Uphold the resort's image through professional grooming, positive attitude, and brand-appropriate behavior.
- Ensure compliance with company service standards, health & safety, and data privacy regulations.
Qualifications
Minimum 12 years experience in Guest Relations or Front Office role in a
luxury or five-star hotel/resort, preferably within the UAE or GCC.
