Guest relation Executive, Culinara

( 19071 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests expectations at every possible turn.

Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za'abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.

We are looking for a polished, personable, and guest-focused Guest Relations Executive to join our Culinara team. This role is key to delivering exceptional guest experiences and ensuring every guest feels welcomed, valued, and remembered.

Key Responsibilities

• Welcome and engage guests warmly, ensuring a memorable first and last impression
• Manage reservations, seating arrangements, and guest flow efficiently
• Build strong relationships with regular guests and VIPs
• Handle guest feedback, requests, and concerns with professionalism and care
• Coordinate closely with the restaurant management and service teams to deliver seamless service
• Maintain accurate guest profiles and preferences
• Support special occasions, events, and promotions to enhance guest experience
  
  

Requirements

• Previous experience in guest relations, hospitality, or a similar front-of-house role
• Strong communication and interpersonal skills
• Confident, well-presented, and service-driven personality
• Ability to multitask and remain calm under pressure
• Flexible to work evenings, weekends, and holidays
• Knowledge of reservation systems is an advantage
  
  

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.