Guest Relations Coordinator

MAD Enterprize is a dynamic startup driven by a mission to make a positive impact. Our team combines experience, passion, and dedication to connect exceptional talents with companies that value their people as their greatest asset. We specialize in talent acquisition, onboarding, customized competencies and KPIs, payroll and personnel services, and quality assessments. Though new to the market, we are committed to exceeding expectations, fostering growth, embracing change, and operating with integrity and ownership. At MAD Enterprize, we celebrate both successes and challenges while striving to deliver unique and transformative solutions.

This is a full-time, on-site Guest Relations Coordinator role located in Qesm 1st 6 October. The Guest Relations Coordinator will be responsible for welcoming and assisting guests, addressing their inquiries and concerns, and ensuring a positive and seamless experience. They will handle receptionist duties, manage guest communications, facilitate feedback, and collaborate with team members to maintain high customer service standards. The Coordinator will play a key role in fostering strong relations with clients and guests to enhance satisfaction and loyalty.

• Proven skills in Guest Relations and providing exceptional service to clients and visitors
• Strong Interpersonal Skills and the ability to build meaningful relationships
• Effective Communication skills, both written and verbal, for clear and professional interactions
• Experience in Customer Service and handling queries efficiently
• Proficiency in performing Receptionist Duties with attention to detail and professionalism
• Multi-tasking and organizational skills to manage priorities in a dynamic work environment
• Proficiency in using office technology and software
• Previous experience in hospitality or a similar role