Company Description
Grnde fr Accor zu arbeiten
Wir sind weit mehr als ein weltweit fhrendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Persnlichkeit passen.
Wir untersttzen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen dafr, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen Mglichkeiten von Accor erkunden kannst.
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam knnen wir die Gastronomie und Hotellerie von morgen verndern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/.
Tu das, was Du liebst, trage etwas fr die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS
Job Description
- To be an ambassador of the Front Office and of the hotel, in and outside the work place.
- To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.
- To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
- To be aware of and to report all guest comments or complaints.
- To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor.
- To check the departure lists and to ensure check-out times are respected.
- To monitor room status and discrepancies.
- To properly use all the equipment and Opera management system, to have a perfect knowledge of the set ups..
- To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.
- To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.
- To personally greet and escort the guests rather than pointing out directions.
- To respect the privacy of the guests and the confidentiality of the information.
- To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
- To call the supervisor or manager for advice in serious cases or if an approval is required.
- To be aware of all VIPs visiting or staying in the hotel.
- To maintain an accurate Guest History and to pre-register all recurring guests.
- To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor.
- To check the departure lists and to ensure check-out times are respected.
- To monitor room status and discrepancies.
- To properly use all the equipment and Opera management system, to have a perfect knowledge of the set ups.
Qualifications
- Bachelor's in Tourism , Languages or any related Field.
- ( 0-3 ) years experience working with Opera or a related system.
- Fluency in English is a must.
- Additional languages are a plus.
Additional Information
Ihr Team Und Arbeitsumfeld
In 1-2 Stzen stellen Sie das Team, das Hotel oder den Arbeitsplatz so vor, dass sie die Kultur widerspiegeln
Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen, wie z.B. Arbeitserlaubnis
Unser Engagement Fr Diversity & Inclusion
Wir sind ein integratives Unternehmen und unser Ziel ist es, vielfltige Talente anzuziehen, zu rekrutieren und zu frdern.
