Guest Service Executive - Spa - Jumeirah Muscat Bay

Jumeirah

Gulf, Oman

2-4 Years

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Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Muscat Bay:

Set in a secluded cove at Bandar Jissah, between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to experience Muscat's breathtaking natural beauty, where mountains meet the sea at the resort's edge. The resort offers ocean-facing rooms and suites, as well as summerhouses and villas with private plunge pools and direct beach access. Guests can also enjoy Jumeirah's signature Talise Spa, an SSI-certified dive centre, diverse dining options, and a dedicated Kids Club.

About the Job:

An exciting opportunity has arisen for a Guest Service Executive - Spa to join Jumeirah Muscat Bay.

The main duties and responsibilities of this role are:

Greet and escort guests to spa locations, ensure treatment rooms are clean and prepared, handle guest enquiries, recommend amenities, and support daily operations as required.
Anticipate guest needs, including special requirements, and deliver appropriate services, products, or information to enhance the overall guest experience.
Identify and address guest concerns or dissatisfaction promptly, resolving issues within the scope of responsibility and escalating to management when necessary.
Maintain cleanliness, organization, and operational readiness of the reception desk, treatment areas, and service stations in line with established service standards.
Prepare and set service trays, tables, and amenities, and serve and clear food and beverages efficiently in accordance with SOPs and service expectations.
Uphold Jumeirah grooming, hygiene, health & safety, HACCP, and business conduct standards, ensuring punctuality, professionalism, and compliance at all times.

About you:

The ideal candidate for this position will have the following experience and qualifications:

High School Diploma or equivalent is essential a Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field is desirable.
Minimum of 2-3 years experience in the international luxury hospitality industry, preferably in a similar guest-facing role within a multicultural environment.
Strong knowledge of guest services and guest relations, including food service, food safety, hygiene standards, and service excellence.
Proficiency in Microsoft Office programs and fluent English communication skills (spoken and written).
Demonstrated strong communication and interpersonal skills, excellent customer service orientation, high standards of personal presentation and hygiene, and a strong commitment to guest privacy and confidentiality.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits Include: