Guest Service Officer - Front Office

We are looking for a passionate and service-oriented individual to join our Front Office team. In this guest-facing role, you will represent the hotel, ensuring every guest receives a warm welcome, efficient service, and a memorable stay.

Key Responsibilities:

• Greet guests with genuine warmth and professionalism
• Ensure a smooth and efficient check-in/check-out experience
• Anticipate and respond to guest needs, inquiries, and requests with a helpful attitude
• Resolve any guest issues or concerns with care and a positive approach
• Collaborate with team members to ensure a seamless guest experience

• Previous experience in a front desk or guest service role
• A genuine passion for hospitality and guest engagement
• Strong communication and interpersonal skills
• Ability to multitask and remain calm under pressure

• Experience with Opera PMS is an advantage

If you are enthusiastic about creating meaningful guest experiences and developing your career within Hyatt, we encourage you to apply!