Guest Services Ambassador - Luxury/VIP Guest Relations - Aldar Retail Management

Aldar Retail Management delivers the guest experience behind one of Abu Dhabi's most anticipated luxury destinations — a place where art, architecture, retail and hospitality are in constant dialogue, and where every visit is shaped by the warmth of Emirati hospitality.

Our Ambassadors are the people who make that promise real. They are the first face a guest sees and the last impression they carry home.

About the role

This is not a standard front-of-house position. Ambassadors rotate across three complementary roles, building a genuinely broad hospitality skill set over time:

Signature Moments Officer — You own the arrival and the farewell. Welcoming guests at the entrance with poise, coordinating valet and arrival flows, hosting VIPs and VVIPs with refined etiquette and an understanding of royal protocol, and offering refreshments or departure gifts that turn a visit into a memory.

Cultural Mediator — You design personalised itineraries around each guest's interests and time, then bring them to life. Leading tours with clear, elegant storytelling about the art, the architecture and the brands — and knowing the programme inside out.

Concierge — You prepare visits before guests arrive and handle what comes up while they're here: special requests, bookings, reservations, and deliveries to their home or hotel. You anticipate needs with discretion and get the details right.

What you'll be great at

• Guest focus — anticipating and exceeding expectations with warmth and professionalism
• Communication and influence — engaging guests, VIPs and internal stakeholders with equal ease
• Operational excellence — holding service standards, safety and compliance across every function
• Adaptability and resilience — thriving in a dynamic environment and rotating across roles as needed

Who you are

• Fluent in at least two languages with strong proficiency in English. Arabic, Russian or Chinese are preferred
• Passionate about culture, art, design and refined lifestyle environments
• Naturally elegant, with excellent interpersonal and communication skills and a sharp eye for detail
• Comfortable operating in luxury, high-profile or high-end client-facing environments
• Curious and insightful, able to enrich a conversation through knowledge and storytelling
• At ease with digital tools
• Discreet and sound in judgement with confidential guest information
• Impeccable personal presentation and grooming
• Culturally fluent and respectful of Emirati customs and protocol

Experience and qualifications

• 5–8 years of progressive experience in guest service
• Background in aviation, 5-star hotels and resorts, luxury retail, fashion houses, fine dining, museums or luxury shopping malls
• Experience in luxury, high-profile or culturally rich environments preferred
• Bachelor's degree or diploma in Business, Hospitality, Marketing or a related field

Why join us

• Join at the opening chapter of a landmark Abu Dhabi destination
• Rotate across three roles rather than doing one thing every day
• Gain exposure to luxury service standards and VIP guest interactions
• Structured training in protocol, storytelling, cultural knowledge and service excellence
• Clear progression into guest experience, VIP relations and hospitality leadership

Ready to shape how the world experiences our destination Apply now !