Guest Services Executive - Front Office - Jumeirah Beach Hotel

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Beach Hotel

Jumeirah Beach Hotel is Jumeirah's founding property, characterized by its wave-like design, set along one of Dubai's most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children's facilities, complemented by a diverse selection of award-winning dining experiences.

About the Job

An exciting opportunity hasarisen for a Guest Services Executive - Front Office to join Jumeirah Beach Hotel from September 2026 onwards.

The main duties and responsibilities of this role include:

• Deliver exceptional and personalized service to guests, ensuring every interaction reflects the highest luxury hospitality standards.
• Handle guest inquiries, requests, and reservations promptly and professionally, providing accurate information and seamless support.
• Anticipate guest needs and proactively coordinate with operational departments to enhance the overall guest experience.
• Resolve guest concerns efficiently, following up to ensure complete satisfaction and service recovery where required.
• Maintain accurate guest records and preferences to support personalized experiences and build long-term guest loyalty.
• Support the achievement of departmental service and quality objectives while ensuring compliance with company policies and standards.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 1 year of experience in a guest-facing role within luxury hospitality, hotels, resorts, or upscale leisure environments.
• Excellent communication and interpersonal skills with the ability to build rapport with guests from diverse backgrounds.
• Strong problem-solving abilities and a proactive approach to handling guest requests and service recovery.
• Passion for delivering personalized guest experiences and maintaining the highest service standards.
• Proficiency in English is essential; additional language skills are highly desirable.

About the benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)