About Jumeirah
JOB DESCRIPTION
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers.
About The Job
An exciting opportunity has arisen for a
Guest Services Executive(Saudi National Talent) to join
Jumeirah The Red Sea.
The Main Duties And Responsibilities Of This Role Include
- Efficiently handle guest check-ins and check-outs, ensuring a smooth and accurate process while providing a warm and welcoming experience.
- Address guest inquiries and requests promptly and professionally, providing information about hotel services, amenities, and local attractions.
- Allocate rooms based on guest preferences and availability, ensuring that special requests and requirements are accommodated.
- Assist with reservation modifications, cancellations, and confirmations, ensuring accuracy and adherence to hotel policies.
- Resolve minor guest complaints and issues effectively, escalating more complex concerns to higher-level staff when necessary.
- Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.
About You
The ideal candidate for this position will have the following experience and qualifications :
- Hold High School Diploma .
- Demonstrate intermediate proficiency in Microsoft Office programs.
- Holding a Bachelor's degree in Hospitality Management, Business Administration, or a related field. is desirable.
- Have 1-2 years of experience in customer service or front desk roles within the hospitality industry.
- Show leadership and team management skills.
About The Benefits
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry.
