Job Purpose
We are seeking an experienced and detail-oriented Head Barista to lead coffee excellence within the caf of our luxury retail store. This role is responsible for setting the standard for beverage quality, service precision, and bar presentation while delivering a refined, memorable guest experience that reflects brand value. The Head Barista will act as both a technical expert and a service leader, inspiring the team through craftsmanship, consistency, and professionalism.
What You Will Be Doing
- Ensure consistency in taste, presentation, and service across all beverages
- Maintain expert knowledge of coffee origins, blends, and brewing methods
- Ensure compliance with food safety, hygiene, and health regulations
- Manage coffee inventory, ordering, stock rotation, and waste control
- Own and uphold beverage quality standards, ensuring consistency across all service periods
- Conduct regular quality checks on all drinks
- Lead the coffee bar during service, setting the pace and tone for the team
- Step in to support service recovery and manage complex guest interactions when needed
- Act as the main point of contact between the caf team and F&B operations on coffee-related matters
- Coordinate with kitchen and floor teams to ensure seamless service flow
- Develop and maintain barista training materials, recipes, and SOPs
- Lead tastings, calibrations, and refresher sessions to ensure alignment across the team
What we are looking for
- Bachelor's degree in administration, accounting or hotel management.
- Polished, professional personality with exceptional attention to detail
- Passion for coffee craftsmanship and guest experience
- Strong communication and leadership skills
- Ability to perform consistently in a fast-paced, high-expectation environment
- Flexibility to work weekends, holidays, and varied shifts
- Strong communication and interpersonal skills
- A customer-focused mindset with a passion for service excellence
- Knowledge specialty coffee is an advantage
What's In It For You..
- The chance to work in a fast-paced, innovative e-commerce environment.
- Opportunities for growth and development in the beauty industry.
- A supportive team culture that values creativity and excellence.
