Head of Agency Operations / Head of Traffic Management
Location: Dubai, UAE
Industry: Social, Creative & Production Agency
The Role
We are looking for a highly organised and commercially minded Head of Agency Operations / Head of Traffic Management to take ownership of the agency's day-to-day workflow, processes and delivery.
This is a key senior role responsible for ensuring work moves efficiently across Creative, Social, Production, Strategy and Account Management - with clear processes, realistic timelines and strong accountability across the business.
The ideal candidate will come from a fast-paced creative, social, digital, advertising or production agency and will be comfortable bringing structure to a busy, high-volume environment.
Key Responsibilities
- Own the agency-wide traffic and workflow management across all departments
- Build and implement efficient processes, systems and ways of working
- Manage resource allocation, capacity and workload across teams
- Ensure projects are correctly briefed, scheduled and delivered on time
- Identify bottlenecks and proactively resolve workflow issues
- Work closely with Account, Creative, Production and Strategy leads
- Oversee project timelines, deadlines and priorities across multiple clients
- Introduce greater visibility around team capacity and utilisation
- Improve communication and handovers between departments
- Establish clear standards, processes and accountability across the agency
- Lead and develop the Traffic / Operations function
- Support senior leadership with forecasting, resource planning and operational reporting
- Continuously review and improve agency processes as the business grows
The Ideal Candidate
- 8+ years experience within a creative, social, digital, advertising or production agency
- Strong experience in Traffic, Agency Operations, Project Management or Creative Operations
- Experience managing complex workflows across multiple agency departments
- Proven ability to build and improve agency processes from the ground up
- Strong understanding of creative and production workflows
- Excellent organisational and prioritisation skills
- Confident managing senior stakeholders and challenging teams when required
- Comfortable working in a fast-paced, high-volume agency environment
- Strong leadership skills with experience managing or mentoring operational/traffic teams
- Commercially aware with a strong understanding of agency profitability, resource and capacity
- Dubai/UAE agency experience preferred
What We're Looking For
This isn't simply a Traffic Manager role - we're looking for someone who can own how the agency operates.
Someone who can bring structure without slowing the creative process down, improve efficiency across teams and create a scalable operational framework for a growing social, creative and production agency.
