Head of Consumer Goods Finance

Job Purpose:

Drive the growth and profitability of the consumer goods financing business through leading the Sales, Value proposition, Merchant Partnerships and Merchant Operations Teams, in addition to leading the end-to-end consumer goods ecosystem to deliver sustainable business growth and provide an exceptional customer experience with differentiated propositions addressing their changing expectations.

Key Accountabilities:

1. Develop and manage the execution of the overall consumer goods strategy in line with the bank's growth objectives and risk appetite.
2. Own the P&L and overall financial performance of the consumer goods business, ensuring sustainable revenue and profitability growth.
3. Develop and oversee the consumer goods product roadmap, including financing solutions, pricing strategies, and value propositions.
4. Establish strategic partnerships and alliances to expand the bank's presence across key consumer goods segments.
5. Lead the development and execution of the annual business plan, budgets, and growth initiatives.
6. Drive portfolio expansion while ensuring an optimal balance between growth, customer experience, and credit quality.
7. Govern the merchant acquisition, partnership, and support functions to ensure operational excellence and alignment with strategic objectives.
8. Monitor market trends, customer behavior, and competitor activities to identify new opportunities and maintain market competitiveness.
9. Establish performance frameworks, KPIs, and governance mechanisms to measure business effectiveness and drive continuous improvement.
10. Own and manage strategic partnerships with third parties, ensuring effective collaboration, service quality, and achievement of agreed business objectives.
11. Develop and maintain strong relationships with partners, monitor partnership performance against agreed KPIs and SLAs, and drive corrective actions where required.
12. Identify opportunities to enhance existing partnerships and develop new partnerships that contribute to business growth, customer experience, and operational efficiency.
13. Ensure timely resolution of issues and effective coordination between internal stakeholders and external partners.

Qualifications & Experience:

• Bachelor's degree in Commerce, Business Administration, Accounting or its equivalence.
• 12+ years of experience in consumer finance, retail banking or financial services, with at least 5 years in a leadership role.