Head of Control Room

Role: Head of Control Room

Location: UAE / Dubai

UAE National highly preferred to apply

Are you a strategic operations leader with a passion for ensuring seamless transportation and mobility services We are seeking an experienced Head of Control Room to lead and optimize our 24/7 operational command center, driving service excellence, operational efficiency, and customer satisfaction across our fleet and mobility network.

About the Role:

As the Head of Control Room, you will oversee real-time fleet operations, incident management, service monitoring, and operational decision-making. You will play a critical role in ensuring the safe, efficient, and reliable delivery of transportation and mobility services while leading a high-performing team.

Key Responsibilities:

✅ Lead and manage the Control Room operations for fleet and mobility services.

✅ Monitor real-time transportation operations and service performance.

✅ Drive operational excellence through data-driven decision-making and performance management.

✅ Oversee incident response, crisis management, and business continuity activities.

✅ Ensure adherence to operational KPIs, safety standards, and regulatory requirements.

✅ Collaborate with internal stakeholders and external partners to enhance service delivery.

✅ Develop and implement operational procedures, reporting frameworks, and continuous improvement initiatives.

✅ Lead, coach, and develop a team of control room professionals.

What We're Looking For:

✔️ Minimum 5+ years of experience in Fleet Management, Transportation, Mobility Services, or a related operational control environment.

✔️ Proven leadership experience managing control room or command center operations.

✔️ Strong understanding of fleet operations, dispatch systems, GPS tracking, and transportation technologies.

✔️ Excellent analytical, problem-solving, and decision-making skills.

✔️ Ability to perform effectively in a fast-paced, high-pressure operational environment.

✔️ Exceptional communication and stakeholder management skills.

Qualifications:

Bachelor's Degree or master's degree in operations management, Logistics, Transportation, Engineering, Business Administration, or a related field.

Why Join Us

✨ Be part of a leading organization shaping the future of transportation and mobility.

✨ Lead critical operations with significant business impact.

✨ Work with cutting-edge technologies and innovative transportation solutions.

✨ Competitive compensation and career growth opportunities.

Apply now or share this opportunity with your network!

#Hiring #ControlRoom #Transportation #MobilityServices #FleetManagement #OperationsLeadership #Logistics #SmartMobility #CareerOpportunity #LeadershipJobs #Recruitment #DubaiJobs