We are Object 1 (object-1.com), a contemporary development of the new world. Multicultural, aesthetic, intelligent, and sustainable. We are part of the international TSZ Group and look at contemporary architecture as a work of art — an innovative masterpiece.
For 10 years we have been successfully implementing our architectural projects on the world stage.
Due to fast growth and launching new projects, we are looking for a Head of Customer Support to join our team in Dubai.
Key Responsibilities
- Lead and manage the Customer Support team and ensure a high level of client satisfaction
- Oversee the full post-sales customer journey, from purchase until handover and beyond
- Build a customer-centric culture focused on delivering an exceptional client experience
- Ensure clients receive timely, clear, and professional support regarding their properties
- Manage and resolve client requests, questions, concerns, and escalations
- Coordinate with Sales, Handover, CRM, Property Management, Finance, and other departments to ensure smooth resolution of client matters
- Develop and improve customer service standards, processes, and internal procedures
- Monitor customer satisfaction, response times, team performance, and other key KPIs
- Collect and analyze client feedback to identify opportunities to improve the customer experience
- Establish effective communication channels and standards for working with property owners
- Train, coach, and develop the Customer Support team
- Handle sensitive and high-priority client cases personally when required
- Prepare regular reports and provide management with insights and recommendations for improving customer satisfaction
Requirements
- 3+ years of experience in Customer Support, Customer Experience, Client Relations, or a similar field
- Previous experience managing a customer-facing team
- Experience in real estate, property development, hospitality, luxury services, or a related industry is highly preferred
- Strong understanding of the post-sales customer journey
- Excellent communication and interpersonal skills
- Strong leadership and problem-solving abilities
- Ability to handle demanding clients and complex situations with professionalism and empathy
- Customer-oriented mindset with a strong focus on service quality
- Experience with CRM systems and customer service tools
- Strong organizational and analytical skills
- Excellent English communication skills; additional languages are a plus
- UAE experience is preferred
What We Provide
- Competitive salary as per the market
- Official employment under UAE Labor Law
- Employment visa and medical insurance
- Modern office and friendly environment at work
If you are seeking dynamic growth and want to be part of a team who builds the future of Dubai, send your application!
