Head of eCommerce

We're looking for an experienced and data-driven Head of eCommerce to lead YOUGotaGift's eCommerce business verticals across B2B & B2C. This role is at the core of driving our growth strategy, overseeing the full eCommerce ecosystem across marketing, sales, product, and customer experience.

The ideal candidate is a strategic leader with a proven track record in scaling digital businesses, someone who blends analytical thinking with creative execution, and can drive results through a mix of data insights, digital innovations, user journeys and seamless digital experiences.

Key Responsibilities:

Strategy & Leadership

Define and lead the overall eCommerce strategy to achieve business growth and sales targets across B2C and B2B platforms. (@Work, Group Gifting and Gifting)

Oversee key functions including product, marketing, customer support, and eCommerce operations under one aligned vision.

Build a strong data-driven culture focused on measurable results, conversion optimization, and customer lifetime value.

Sales, Marketing & Performance

Own and deliver annual eCommerce sales targets.

Collaborate with marketing and optimize user acquisition, retention, and repeat purchase strategies through data-led initiatives.

Oversee performance marketing campaigns (paid search, social, programmatic, affiliate) with clear ROI and CPA/ROAS goals.

Oversee and manage creative campaigns and content marketing activities & plans.

Work closely with analytics to drive conversion rate optimization (CRO) and funnel improvements.

Product & Digital Experience

Collaborate with product and tech teams to ensure the eCommerce platforms deliver a best-in-class digital experience across web and mobile.

Drive improvements in site performance, UX/UI, and personalization based on customer insights and behavioral data.

Oversee and improve A/B testing, feature rollouts, and continuous UX optimization.

Customer Experience & Retention

Lead the customer support and success functions to ensure a seamless post-purchase experience.

Launch and enhance loyalty and retention programs through tailored communication, gamification and personalized engagement.

Translate customer feedback into actionable insights for business improvement.

Team Management & Cross-Functional Collaboration

Lead and mentor a high-performing eCommerce team across multiple domains.

Partner with finance, marketing, and partnerships to align on budgets, pricing strategies, and offers & promotional calendars.

Requirements

15+ years of experience in eCommerce, digital marketing, or online business leadership roles.

Strong commercial acumen with experience in P&L ownership and achieving ambitious sales targets.

Deep understanding of data analytics, customer segmentation, and digital marketing performance metrics.

Proven success in leading multi-functional teams (marketing, product, operations, customer support).

Hands-on experience with eCommerce tools, analytics platforms (GA4, Clevertap), CRM, and marketing automation systems.

Strong knowledge of customer journeys, conversion funnels, and retention strategies.

Excellent communication and leadership skills able to inspire teams and drive alignment across departments.

Experience in the GCC region is a must. Preferably knowledge in the KSA market.

Bilingual is a plus.

Benefits

We give the opportunity to work in a fast-growing team with unique opportunities to develop our skills in additional areas of interest: territory management, automation and development of new processes, project management, data analysis

A dynamic and collaborative work environment

Opportunity to shape the future of digital giving in high-growth markets

Compensation and benefits package.

We work Monday to Friday, and we offer a flexible work environment.