The Head of FMRA is responsible for protecting the company's revenues, assets, and customers by leading fraud prevention, detection, investigation, and revenue assurance activities. The role ensures effective risk management across all telecom products, services, and channels, while strengthening internal controls and compliance.
Key Responsibilities
Fraud Management
- Develop and execute the enterprise-wide fraud management strategy across voice, data, digital, roaming, interconnect, and mobile money (if applicable).
- Identify, monitor, and mitigate internal and external fraud risks, including SIM fraud, subscription fraud, roaming fraud, device fraud, and cyber-enabled fraud.
- Oversee fraud detection systems, analytics, and real-time monitoring tools.
- Lead fraud investigations, case management, and coordination with legal, regulatory bodies, and law enforcement agencies.
- Drive fraud awareness programs and staff training across the organization.
Revenue Assurance
- Design and implement revenue assurance frameworks to prevent revenue leakage across the end-to-end revenue chain (order-to-cash).
- Monitor billing accuracy, usage capture, rating, mediation, and settlement processes.
- Lead root cause analysis and corrective actions for identified leakages.
- Ensure continuous improvement of controls, KPIs, and assurance methodologies.
Risk & Controls
- Establish and maintain robust internal controls related to revenue, fraud, and operational risks.
- Conduct risk assessments and recommend mitigation strategies aligned with enterprise risk management policies.
- Ensure compliance with regulatory requirements, internal policies, and industry best practices.
Leadership & Stakeholder Management
- Lead, mentor, and develop high-performing FMRA teams.
- Collaborate closely with Finance, IT, Network, Commercial, Digital, Legal, and Internal Audit teams.
- Provide regular reporting and insights to executive management and the Board on fraud trends, revenue risks, and financial impact.
Key Performance Indicators (KPIs)
- Reduction in fraud losses and revenue leakage
- Effectiveness of fraud detection and response times
- Accuracy and completeness of revenue streams
- Compliance and audit outcomes
- Team capability and performance metrics
Qualifications & Experience
Education
- Bachelor's degree in Finance, Accounting, Engineering, IT, or related field
- Master's degree (MBA, Finance, Risk Management) preferred
- Professional certifications (CFE, CISA, CIA, ACCA, CPA) are an advantage
Experience
- 1015 years of experience in telecom fraud management, revenue assurance, or risk management
- At least 5 years in a senior leadership or head-of-function role
- Strong understanding of telecom systems, billing platforms, and digital services
Skills & Competencies
- Deep knowledge of telecom fraud and revenue assurance frameworks
- Strong analytical and data-driven decision-making skills
- Proven leadership and stakeholder management capabilities
- Excellent communication, reporting, and presentation skills
- High ethical standards and attention to detail
