Job Description

We're hiring: Head of Implementation | Syspos | Dubai, UAE

Syspos is a UAE-based cloud POS and payments platform powering F&B, retail, and hospitality merchants. As we scale across the region, we're looking for a Head of Implementation to own how our solutions get deployed, from signed contract to a live, running business.

What you'll do

Build and lead the local implementation team, setting up structure, roles, and clear delivery standards
Own end-to-end deployments for single-site merchants through to multi-branch and enterprise rollouts
Manage integrated solution setups, including POS, payments, kitchen display, inventory, delivery aggregators, and third-party ERP/accounting systems
Design repeatable onboarding playbooks, go-live checklists, and handover processes to support
Plan resources and timelines across concurrent projects, and keep go-lives on schedule
Act as the senior point of contact for key clients during rollout, and work closely with Sales, Product, and Support to feed field insights back into the product

What we're looking for

6+ years in POS, payments, or restaurant/retail technology implementation, with at least 2–3 years leading teams
Hands-on experience deploying integrated systems in F&B, retail, or hospitality environments
Strong project management skills, with a track record of managing multiple rollouts at once
Solid understanding of hardware, networking, menu/product configuration, and integrations
UAE/GCC market experience strongly preferred
Arabic and English is a plus
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