Head of Infrastructure (Application) Unit

JOB PURPOSE / ROLE:

To guide and control the secure and effective utilization of the operating systems and Cloud platforms, through their continuous monitoring, problem solving and upgrade

AREAS OF RESPONSIBILITY:

Policies, Processes & Procedures

• Implements approved departmental policies, processes, procedures and provides instructions to subordinates and monitors their adherence so that work is carried out in a controlled manner

Day- to-day operations

• Implements the day-to-day operations assigned for the Product Development function to ensure compliance with the established standards and procedures

Budget

• Provides input for the development of departmental budget and monitors performance against approved levels within own function, ensuring any variances are appropriately addressed

Automation and Cloud Management

• Ensures the accurate, effective and timely installation and migration of the operating systems components, configurations and applications, so as to support the business operations efficiency
• Directs and controls the implementation / migration process of the Cloud components so as to achieve their accurate installation with the minimum interruption of business operations
• Executes efficiently and according to requests delivery of online, batch and e-services computing facilities
• Sets, in cooperation and consultation with the banking operations, the key performance indicators for the operating systems, so as to facilitate the evaluation of their performance and effective implementation of improvements
• Guides the effective and continuous monitoring of the efficiency of the operating systems, servers, data base and applications, so as to enhance their reliability, availability and proactive resolution of issues
• Directs the daily provision of assistance and support to the end users, so as to facilitate the effective operation of the systems
• Identifies any potential malfunction in the operating systems efficiency and guides the implementation of solutions that will restore their efficiency according to banking standards and SLAs
• Controls the accurate connectivity of the required hardware and devices, for the effective utilization of systems and applications
• Ensures that the data base(s) of all operating systems are accurately secured, monitored and available for all relevant parties
• Controls and guides the development of contingency and data recovery plans, providing the required systems infrastructure, so as to enable the protection and availability of data at all times
• Monitors and controls the implementation of tests at the operating systems and proceeds to any required configuration or change, so as to enhance the efficiency

Direction of Subordinates

• Organizes and supervises the activities and work of a team of subordinates to ensure that all work within the activity of the department is carried out in an efficient and procedurally compliant manner

Continuous Improvement

• Contributes to the identification of opportunities for continuous improvement of systems, processes and practices taking into account international best practice, improvement of business processes, cost reduction and productivity improvement

Reporting

• Prepares departmental reports of Riyad Bank timely and accurately to meet the bank and department requirements, policies and standards

Committees and Meetings

• Represents the function and actively contributes in various committees/meetings (internal and external) as applicable and per authority levels in order to ensure relevant matters are dealt with in a timely and efficient manner

People Management

• Ensures all staff have clear objectives, regular performance feedback sessions, formal annual appraisals, and individual development plans, with particular emphasis on the development of talented Saudi national staff
• Ensures and facilitates the employment, training and development of Saudi nationals within the organization

Safety, Quality & Environment

• Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment

Related Assignments

• Performs other related duties or assignments as directed

QUALIFICATIONS & EXPERIENCE:

Minimum Qualifications:

• Bachelor's degree in Computer Science, IT engineering or equivalent preferably at a post-graduate level

Minimum Experience:

• 8-10 years of relevant experience

Technical Knowledge areas:

• Thorough knowledge of banking BT systems and applications
• Very good knowledge of the banking operations and requirements
• Excellent project management skills
• Very good knowledge of programming languages operating systems relevant to the assigned business area, e.g. UNIX, SQL, java, .net, Visual Basic, etc
• Excellent knowledge of the Cloud Services, VDI and automation services