Head of IT & Security

Think insurance is boring Think again.

Trufla is a multinational Canadian company and the first of its kind – we offer a complete suite of digital solutions for the modern insurance brokerage. From SEO and web design, to lead management, branded customer service and API's, Trufla provides a 360° digital strategy for brokerages and reimagines the way their customers interact with insurance.

Trufla is leading a digital revolution that will transform the insurance industry! We're growing fast, and we're looking for visionaries to join our team of innovators and disruptors at our Cairo offices.

It's our goal for Trufla to be the BEST place to work. A great corporate culture is one of our top priorities.

Main Benefits

• Competitive Salary
• Health Insurance
• Gym Membership
• Flexible Working Hours
• Continuing Education Opportunities
• Work from home
• Team Building Activities
• Milestone celebrations – work anniversaries, birthday celebrations, etc.
  
  

About The Role

As Head of IT & Security, you will serve as the senior leader of Trufla's Information Technology and Security function, working closely with our teams in Canada and Egypt. You will own the company's technology infrastructure and security posture end-to-end — driving strategy, implementation, and continuous improvement across all IT and cybersecurity domains.

You will be responsible for addressing evolving and pervasive issues such as identity theft, data security breaches, data leakage, cyber intelligence, and system outages, with the goal of enabling secure and reliable operations across the organization. A core mandate of this role is leading Trufla's SOC 2 compliance program — from initial gap assessment through to certification and ongoing maintenance.

You will apply deep security and infrastructure skills to design, build, and protect enterprise systems, applications, data, assets, and people, while also providing guidance to help clients protect their information, infrastructures, applications, and business processes against cyber threats.

Responsibilities

Leadership & Strategy

• Own and drive the IT and Security roadmap, aligning it with Trufla's business objectives
• Lead, mentor, and grow the IT & Security team across Cairo and Canada offices
• Act as the primary point of escalation for all IT and security-related matters
• Report on IT and security program health, KPIs, and risk posture to senior leadership
• Manage vendor relationships, contracts, and procurement for IT and security tooling
  
  

SOC 2 Compliance

• Lead the end-to-end implementation of SOC 2 (Type I and Type II) compliance across the organization
• Conduct gap assessments against SOC 2 Trust Service Criteria (Security, Availability, Confidentiality, Processing Integrity, and Privacy)
• Develop, document, and enforce the policies, procedures, and controls required to meet SOC 2 requirements
• Coordinate with external auditors and manage the audit process through to successful certification
• Maintain and continuously improve SOC 2 compliance posture post-certification, ensuring controls remain effective and audit-ready year over year
• Train and align internal stakeholders on their responsibilities within the SOC 2 control framework
  
  

Security

• Demonstrate a thorough understanding of business processes, risk management, IT controls, and related standards
• Identify and evaluate business and technology risks; design and implement appropriate controls, technologies, and processes to mitigate them
• Conduct and oversee capability assessments, developing pragmatic remediation strategies and good practice recommendations
• Lead the review of security-related events, assessing risk and validity, and producing clear executive reporting
• Conduct research to maintain and expand knowledge of the latest security technologies, standards, and the evolving threat and vulnerability landscape
• Work with security vendors to evaluate solution offerings and advise on appropriate technologies
• Conduct and oversee penetration testing activities
• Develop and deliver security awareness training programs across the organization
  
  

IT Support & Operations

• Oversee the analysis, diagnosis, and resolution of complex workstation and infrastructure problems for end users in Cairo and remotely for other offices
• Ensure the installation, configuration, testing, maintenance, monitoring, and troubleshooting of end-user workstations, hardware, software, and telephony equipment
• Manage and improve incident ticketing processes, ensuring timely response and resolution
• Oversee move, add, and change (MAC) requests as submitted by line managers
• Maintain and uphold procedures for logging, reporting, and statistically monitoring workstation operations
• Liaise with third-party support vendors and software/hardware providers as needed
• Participate in an on-call rotation for after-hours and weekend critical support
  
  

Job Qualifications

• College diploma or university degree in Computer Science, Information Security, or a related field, or equivalent professional certification
• 7+ years of experience in a Network, IT, or Security role
• 3+ years of experience leading an IT or Security team
• Demonstrated hands-on experience implementing or managing SOC 2 compliance (Type I and/or Type II)
• Strong knowledge of security frameworks and standards (SOC 2, ISO 27001, NIST, CIS Controls)
• Sound technical knowledge of PC hardware, networking, mobile devices, and related technologies
• Working knowledge of current operating systems, protocols, and infrastructure standards
• Experience conducting penetration testing
• Able to read and understand technical manuals, procedural documentation, and OEM guides
• Experience working in a team-oriented, collaborative environment across multiple time zones
  
  

Personal Attributes

• Strong leadership presence with the ability to influence at all levels of the organization
• Excellent written and oral communication skills in English
• Strong customer-service orientation with effective interpersonal and relationship-building skills
• Ability to present complex technical concepts in clear, business-friendly language
• Flexible and adaptable with proven problem-solving ability
• High degree of professionalism and integrity
• Demonstrated accountability and reliability in the quality and timeliness of work
• Self-motivated and directed, with the ability to effectively prioritize and execute in a high-pressure environment
• Critical thinker with strong attention to detail and a continuous improvement mindset
  
  

Trufla is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.

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