Sets plans to manage key customers and partners. Work with key accounts to formulate strategies outlining plans on how relationship develop.
Implements business plans, Service Level Agreement, monitoring and exploring opportunities throughout the year, and reporting progress at predefined intervals to key stakeholders.
Positions and develops the various market segments and position CEVA Logistics as one of the key players.
Secure approved/ Preferred vendor status from Key account.
Consolidate and update customer knowledge (decision makers, influencers, volume potential, incumbents, industry challenges/opportunities, strategic expectation) and CEVA Logistics performances
Develop CEVA Logistics market share and profitability through customer's operations across the network.
Develop and implement the sales action plan.
Review CEVA Logistics performance and quality indicators which have been contracted with customer
Plan and monitor growth with the dedicated network sales team aligned with customers flows. Optimize sales awareness and development within network through CRM (Customer Relationship Management).
Lead direct actions with identified customer's interlocutors.
Define operational and pricing procedures and exercise authority over agencies to have them applied.
Plan monthly meeting to pilot growth and sales activities.
Lead global tenders and participate to sign-off with respective operation parties.
Design and present global tenders to customers with supporting CEVA Logistics functions and expertise.
Call on corporate steering committee to arbitrate financial, sales or operational disputes linked to international contract management.
Report on weekly activities in the CRM (Customer Relationship Management) tool
