Head of Key Accounts

ASTUDIO is the region's leading luxury creative, digital, and production agency. We build brand worlds, craft high-impact campaigns, and deliver world-class digital experiences for top clients across fragrances, beauty, jewellery, lifestyle, real estate, and government.

Our clients expect precision, strategic thinking, and flawless execution. The Accounts team ensures that promise is delivered.

The Role

We are seeking a Head of Accounts to lead the entire client services function at ASTUDIO. You will oversee account directors, account managers, and client teams, ensuring strategic alignment, operational efficiency, and exceptional client satisfaction across all portfolios.

This is a senior leadership role requiring commercial awareness, strong client authority, and the ability to manage multiple high-value accounts simultaneously.

Key Responsibilities

Lead and manage the Accounts department across all client portfolios

Oversee client strategy, account growth, and long-term relationship development

Ensure seamless delivery of creative, digital, and production projects

Drive revenue growth through upselling, cross-selling, and contract renewals

Maintain high standards of client service and communication

Review proposals, scopes, budgets, and timelines before client presentation

Resolve escalations and protect client relationships

Align closely with Creative, Production, Strategy, Finance, and Operations

Develop team performance frameworks and mentor account leaders

Monitor profitability and ensure commercial discipline across accounts

What You Bring

Ten or more years of experience in account management within creative, digital, or production agencies

Proven leadership managing senior account teams

Strong understanding of luxury, premium, and government client environments

Track record of managing high-value, multi-service accounts

Excellent commercial awareness and budget oversight skills

Strong negotiation, presentation, and stakeholder management abilities

Ability to operate under pressure while maintaining high service standards

Strategic mindset with strong operational execution

Why ASTUDIO

Lead client relationships for the region's most prestigious brands

Influence agency-wide strategy and commercial growth

Work alongside award-winning creative and production teams

Operate in a fast-paced, excellence-driven environment