Head of Operations

Job Title: Head of Operations

Location: UAE

Job Summary:

The Head of Operations will oversee and streamline all operational activities of the business setup firm, ensuring efficient company formation processes, compliance with UAE regulations, and exceptional client service. This role is critical in driving operational excellence, managing government liaison activities, and supporting business growth.

Key Responsibilities:

Lead and manage end-to-end operations for company formation (Mainland, Free Zone, Offshore)

Oversee trade license processing, visa applications, renewals, and PRO services

Ensure compliance with UAE laws, regulations, and government authorities (DED, Free Zones, Immigration, Labor)

Build and maintain strong relationships with government entities and partners

Develop and implement operational strategies to improve efficiency and turnaround time

Monitor team performance, KPIs, and service delivery standards

Manage and mentor operations, PRO, and client servicing teams

Handle escalations and ensure high levels of client satisfaction

Optimize internal processes and implement automation where possible

Coordinate with sales and business development teams to support growth

Manage operational budgets and cost control

Key Skills & Competencies:

Strong knowledge of UAE company formation procedures and regulations

Excellent leadership and team management skills

Strong government liaison and networking abilities

Problem-solving and decision-making skills

Ability to work under pressure and manage high-volume operations

Strong communication and client management skills

Qualifications & Experience:

Bachelor's degree in Business Administration or related field

8–12 years of experience in UAE business setup / corporate services industry

Minimum 3–5 years in a leadership role

• Strong experience dealing with DED, Free Zones, Immigration, and Labor departments