Head of Operations

We're Founders Arm, a recruitment partner connecting top international talent with leading US startups.

We are seeking a Head of Operations to lead day-to-day operations for a fast-growing e-commerce SaaS startup, owning support team management, VA workflows, and operational systems. This role suits proactive operators who thrive in startup environments and want real ownership without needing step-by-step direction.

Salary: Top-of-market salary paid in USD

Location: Remote

Type: Full-time

Key Responsibilities

• Own and manage the support team so leadership isn't pulled into day-to-day questions
• Build deep product knowledge quickly to unblock support and operations independently
• Manage the VA team and set up systems such as CRM workflows and email campaigns
• Run growth and operations experiments: test new tools and platforms and ship them
• Move work forward through ambiguity without needing a detailed daily checklist
• Identify gaps in processes and fix them proactively

Candidate Profile

• Fluent in English, both written and spoken
• Proven experience in a senior operations role at a startup or fast-growing company
• Experience managing support teams and remote VAs
• Hands-on with CRM tools, email automation, and building operational workflows
• Highly proactive, able to learn a technical product quickly and execute independently
• E-commerce or e-commerce-adjacent experience is a strong plus, especially servicing online stores or merchants

Why This Role

• Earn in USD while working remotely
• Work directly with startup founders on high-impact operational decisions
• Own and shape the operations function as the company scales
• Step into a senior leadership role with long-term growth potential